Ratings based on 984 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Daphne Davis, Hotel Management
Dear Uyuki, Thank you for choosing Springhill Suites and taking the time to complete our survey. We hope to better serve you whenever you may be in the Windsor Locks area. Front Office Manager, Daphne Davis
by A verified traveler
Posted 23 Nov 2024
Quite... breakfast was good and the ride from airport to hotel was fast qnd easy
Comment from Hotel Management
24 Nov 2024 by Daphne Davis, Hotel Management
Dear Ann,On behalf of the entire hotel team, I want to thank you for sharing about hotel experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Kim, Hotel Management
Dear Holly, Thank you for the 5 out of 5 rating. We appreciate the opportunity to accommodate you.Kindly, Kim MckenzieGeneral ManagerSpringHill Suites Hartford Airport/Windsor Locks
by A verified traveler
Posted 16 Nov 2024
Let’s start with the entrance of the establishment. There is no curb ramp in front of the entrance. This would assist wheelchairs, those with walking problems and with the rolling of luggage. Check In was good. I can’t remember the lady’s name. The lobby and dining furniture is somewhat tattered and should be upgraded. The dining area has some damage to the ceiling and the wallpaper is peeling. Front Desk team Richard & Randy were great. Hank was very attentive and ensured the breakfast items were well stocked and fresh.
I was able to get adjoining rooms. Room 226 refrigerator does not work. Room 228 curtain was partially hanging from the hooks. My card key 228 kept malfunctioning ( no it was not near me cellphone). The comfort of both beds was great. The pillows need to be upgraded. The carpeting in the rooms and hallways could use a good shampooing. It would be great if the rooms had small bottles of courtesy lotions and small bottles of water. Appearance goes a long way. Parking was great. Maybe upgrade the rooms telephone.
Comment from Hotel Management
18 Nov 2024 by Kim, Hotel Management
Dear Pamela Yvonne, Thank you so much for your thorough and thoughtful feedback. We sincerely appreciate your choosing to stay with us and will absolutely share this with our Ownership and entire Team here on site. We wish you the safest travels and hope to see you again soon.Sincerely, Kim Mckenzie General Manager SpringHill Suites Hartford Airport/Windsor Locks
by A verified traveler
Posted 7 Nov 2024
The room settings friendly staff.
Comment from Hotel Management
12 Nov 2024 by Daphne Davis, Hotel Management
Hello Desarie, Thank you for choosing Springhill Suites and taking the time to complete our survey!
by A verified traveler
Posted 5 Nov 2024
I like the that is close to the airport and has a shuttle. Thank you very much!!
Comment from Hotel Management
12 Nov 2024 by Daphne Davis, Hotel Management
Hello Jaime, Thank you for choosing Springhill Suites and taking the time to complete our survey! Hope to see you again soon!
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Daphne Davis, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about hotel experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Daphne DavisFront Office Manager
by A verified traveler
Posted 29 Oct 2024
Was ok, chosen for the ease of access to the airport
Comment from Hotel Management
30 Oct 2024 by Daphne Davis, Hotel Management
Dear John, On behalf of the entire hotel team, I want to thank you for sharing about hotel experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Thank you for choosing us!
by A verified traveler
Posted 29 Oct 2024
Close to airport.
Comment from Hotel Management
30 Oct 2024 by Daphne Davis, Hotel Management
Dear Melissa, On behalf of the entire hotel team, I want to thank you for sharing about hotel experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to see you soon!
by A verified traveler
Posted 29 Oct 2024
Excellent
Comment from Hotel Management
30 Oct 2024 by Daphne Davis, Hotel Management
Dear Shih Wei, On behalf of the entire hotel team, I want to thank you for sharing about hotel experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Thank you for booking with us!
