Ratings based on 979 Verified Reviews
3.5 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Jun 2024
I had to leave early for work, so i was going to miss breakfast. The evening staff told the night crew to have coffee and juice ready. Extremely appreciate that small gesture, made my morning.
by A verified traveler
Posted 25 Jun 2024
by A verified traveler
Posted 23 Jun 2024
by A verified traveler
Posted 23 Jun 2024
Air conditioning wasn't working, washroom wasnt maintained properly. Even it's lock didn't work. When spoke to the staff about the room being too hot they didn't help out.
by A verified traveler
Posted 21 Jun 2024
by A verified traveler
Posted 19 Jun 2024
Bathroom needed repairs
Comment from Hotel Management
20 Jun 2024 by Front Desk, Hotel Management
Thank you for your feedback. We apologize for any inconvenience caused by the bathroom issues and appreciate you bringing them to our attention. Your comments will help us address and improve upon these areas for future guests.
by A verified traveler
Posted 17 Jun 2024
Sadly, I was pretty disappointed with this place. And to not waste your time, I'll list my challenges below.
1. Door safety lock broken.
2. Door bolt lock doesn't work
3. Can't open windows because there is no screen.
4. The TV didn't work properly. They said it was the remote, they replaced the remote with a smart TV remote, and not of the smart features worked.
5. They say free Wi-Fi, but that tends to only be true for the first floor.
6. We were a family of 5, we asked for more towels to bathe with, they said no, only 3 towels per room. If we wanted another towel, we must use one, then call front desk, they will take the dirty towel and then give you a clean one. We were like, "so can't you just make a note that our room has an additional towel?" They said no, it's they inventory protocol.
7. When we would leave and come back, our card key wouldn't work,so they'd have to scan it again.
8. Rooms had an interesting smell. (Yes, we checked out other rooms, they smelled worse.
9. The non smoking floor smells like smoke.
10. Blankets were dirty to begin with.
11. Swimming pool was trashed.
12. We won't talk about the view.
I'll stop there.
Overall, I was not pleased, and neither was my wife, but you live and learn.
Comment from Hotel Management
20 Jun 2024 by Front Desk, Hotel Management
We sincerely apologize for the numerous issues you encountered during your stay. Your feedback is invaluable, and we will address these concerns promptly to improve our service and facilities. We regret that we did not meet your expectations and appreciate your understanding.
by A verified traveler
Posted 16 Jun 2024
Would highly recommend
Comment from Hotel Management
20 Jun 2024 by Front Desk, Hotel Management
We're delighted to know you had a great experience at our hotel! Your positive feedback means the world to us, and we can't wait to have you as our guest again.
by A verified traveler from London
Posted 14 Jun 2024
Went for one day it had a certain smell the towels smelled like rubbing alcohol toilets did not have enough pressure for water to go down no manager on site and dirty. Worse place I've ever been to staying and services.
Comment from Hotel Management
20 Jun 2024 by Front Desk, Hotel Management
I apologize for the subpar experience during your stay. We take your feedback seriously and are addressing the cleanliness and maintenance issues immediately. Please accept our sincere apologies for the inconvenience caused.
by A verified traveler
Posted 14 Jun 2024
Very good would like to recommend it . And also come back again .
Comment from Hotel Management
20 Jun 2024 by Front Desk, Hotel Management
We're delighted to know you had a great experience at our hotel! Your positive feedback means the world to us, and we can't wait to have you as our guest again.
