Ratings based on 985 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
3 Dec 2024 by Hotelmgmt, Hotel Management
Thank you, DeVaughn, for the five-star rating! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
1 Dec 2024 by Hotelmgmt, Hotel Management
David, your five-star rating means everything to us, thank you! We look forward to welcoming you back.
by A verified traveler
Posted 29 Nov 2024
First of all the pull out couch had rose petals in it, so much for housekeeping. When I got home and checked my online banking, there were several charges on my account that were not mine, have called the hotel 3 times, each time assured the account manager would return my call to no avail. Not a happy customer
Comment from Hotel Management
3 Dec 2024 by HotelMgmt, Hotel Management
Arlene, we are saddened to hear of your experience and sincerely apologize for the inconveniences you encountered. We will look into this further and hope to resolve your charges promptly. We hope to have another opportunity to regain your trust in us.
by A verified traveler
Posted 27 Nov 2024
Comment from Hotel Management
30 Nov 2024 by Hotelmgmt, Hotel Management
Thank you and we can’t wait to welcome you back again for another five-star stay!
by A verified traveler
Posted 25 Nov 2024
There were rose petals still on the floor from a previous customer. When i went to pull out the pull out sofa for my son, the linens were clearly still on it, dishoveled and covered in even more rose petals.
Comment from Hotel Management
27 Nov 2024 by Hotelmgmt, Hotel Management
Kristyn, thank you for your valuable feedback. We are disheartened to hear of your experience and sincerely apologize for the inconvenience. We will be sure to share this with our housekeeping team so that it doesn't happen again. We hope to welcome you back for a much better stay in the future.
by A verified traveler
Posted 18 Nov 2024
The room was nice, the bed was very comfortable! The carpets throughout the hotel were refreshingly, very clean. The breakfast buffet was very good, and the staff was great. Our waitress, Nancy, was absolutely amazing! She took care of us and all of her guests, as if we were family! She loves her job and it shows. She’s a great representative of the company and the level of care she puts into her job is why people stay at Marriott hotels around the world! Great job Nancy!!
Comment from Hotel Management
21 Nov 2024 by Hotelmgmt, Hotel Management
Russell, thank you for your positive feedback. We are delighted you enjoyed your stay and were pleased with our comfortable accommodations and clean common areas. It is wonderful to hear that our team member, Nancy, took great care of you. Your kind words are very much appreciated and we will be sure to share them with her. The pleasure would be ours to welcome you back!
by A verified traveler from Rosedale
Posted 17 Nov 2024
Location
Comment from Hotel Management
21 Nov 2024 by Hotelmgmt, Hotel Management
Nathalie, thank you for your perfect rating of Marriott Hartford Windsor Airport. We are glad you had an excellent stay and were pleased with our convenient location. We hope to welcome you back again soon!
by A verified traveler
Posted 11 Nov 2024
personel were friendly and polite. facility inside and out were clean.
Comment from Hotel Management
15 Nov 2024 by Hotelmgmt, Hotel Management
Lisa, thank you for your positive feedback. We are glad you enjoyed your stay and found our team friendly and accommodations clean. The pleasure would be ours to welcome you back!
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
9 Nov 2024 by Hotelmgmt, Hotel Management
It's disappointing for us to see your poor rating, Dave. We hope you'll consider staying with us again soon, for a more enjoyable experience from check-in to check-out.
by A verified traveler
Posted 2 Nov 2024
A veritable palace in the middle of central CT. We used this for a business meeting. Way beyond our expectations.
Comment from Hotel Management
6 Nov 2024 by Hotelmgmt, Hotel Management
Thank you, Michael, for the five stars and glowing review. We’re delighted to learn you were impressed by us and enjoyed a visit that surpassed your expectations. We hope to welcome you back to Marriott Hartford Windsor Airport.
