Ratings based on 65 Verified Reviews
4.5 Room cleanliness
3.8 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Great no fuss stay.
Posted 12 Mar 2020 on HotelsNo fuss entry system for main door and room. Come and go as you pleased, very large lovely room no hassle.
Comment from Hotel Management
24 Mar 2020 by Barbara, Hotel Management
I am so glad you enjoyed your stay - hope to welcome you back again very soon.
by A verified traveler
Posted 16 Jul 2019
No problems other than a bit noisy being on a main road, car park close and unlike the rest of Windsor not too expensive
Comment from Hotel Management
17 Jul 2019 by Barbara, Hotel Management
So glad you enjoyed your stay and hope to welcome you back very soon.
by A verified traveler
I’d stay here again.
Posted 27 Mar 2019 on HotelsVery clean and roomy with nearby easy parking. Excellent location—truly less than ten minutes walk to Windsor.
Comment from Hotel Management
29 Mar 2019 by Barbara, Hotel Management
Thank you Audrey so glad you enjoyed your stay and hope to welcome you back very soon.
by A verified traveler
Posted 16 Oct 2018 on Hotels
Comment from Hotel Management
12 Dec 2018 by Barbara, Hotel Management
Sorry you did not enjoy your stay Moya, you have put no comments so I cannot respond. If you would like to email me with your complaints I will certainly reply. Thanks Barbara
by A verified traveler
Fantastic location
Posted 9 Oct 2018 on HotelsComment from Hotel Management
10 Dec 2018 by Barbara, Hotel Management
Thanks Julie, so glad you enjoyed your stay and hope to welcome you back very soon..
by A verified traveler
Posted 25 Jun 2018
by A verified traveler from WA USA
Posted 14 May 2018
Room was adequate and clean. But beds were not comfortable, Door knob was loose. As soon as I opened a door to the room, I smelled stale cigarette smell. There seems no air condition so need to open windows to get air through room. Room was ready to check in 30 minutes before check in time and no problem to get in to our allocated room upstairs. Expedia listed contact number was wrong and finally found correct phone and contact email address from Charles House own web site. Expedia booking site was not able to amend number of guest from one to two. I finally got Charles house owner by email and at end we paid additional 10 GBP for our stay. Toilet sheet was yellow stained and could not understand why it has not been replaced to new one. Better maintenance of room is required. 10 minutes Walking distance to Windsor Castle. Closest parking was full but we found spaces in another parking. Parking 4.80 GBP for two hours, 2 GBP for Overnight 7 pm to 9 am. Better to stay outside of Windsor or visit from London by tour or rail.
by A verified traveler
GREAT PLACE TO STAY
Posted 16 Apr 2018 on HotelsThis guest house is what it states on the tin. Its simple and easy to find and use. We enjoyed it . No body to check in with and the last four of your mobile to gain entry was a novel idea and worked well. I can state that our stay was enjoyable and if I were staying in Windsor again I would certainly stay at this property. Also there is a CO OP convenience store just across the road which is a great bonus.
Recommended
for Everyoneby A verified traveler from winnipeg, Mb Canada
Door lock system with pin was unusual for us
Posted 9 Mar 2018Location was close enough for Windsor Castle but a little ways to closest restaurants however no complaints.
Recommended
for Everyoneby A verified traveler from London
Super convenient
Posted 25 Jan 2018I needed a place to sleep after a work do, this was a perfect choice. Simple, clean, conveniently located - and the keyless check in/entry system was a dream.
