Ratings based on 971 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
The property is across the street from Windsor Castle and adjacent to a nice shopping area with restaurants and the train station. Hotel is elegant and beautiful. My room was large and luxurious. Will definitely return!!!
by A verified traveler
Posted 10 Nov 2024
The hotel is in a great location, and the room is well appointed.
by A verified traveler
Posted 29 Oct 2024
Nice hotel conveniently located across street from Windsor Castle and a selection of pubs and walking street with shops including M&S store and grocery. Hallways and rooms need brighter lights. Room area was quiet. Has large walk-in showers. Restaurant and bar could offer promotions for guests to compete with other venues. Very good porterage staff. Outside, the street needs brighter lighting at night and there’s been ongoing construction for months on adjacent buildings. Palace changing of guard parade goes by front door.
Comment from Hotel Management
2 Nov 2024 by Hemant, Hotel Management
Dear Carl,Thank you for your detailed review! We're glad you enjoyed our convenient location and quiet rooms with large walk-in showers. Your feedback on lighting and restaurant promotions is valuable, and we’ll take it into consideration. We appreciate your kind words about our porterage staff and we hope to welcome you back for another enjoyable stay!
by A verified traveler from Colwall
Posted 27 Oct 2024
A stunning property, amazing location, fantastic staff and some of the most amazing rooms!
Comment from Hotel Management
28 Oct 2024 by Hemant, Hotel Management
Dear Colleen,Thank you for your fantastic review! We're thrilled to hear you loved our property, location and staff as well as the rooms. Your kind words mean a lot to us. We can’t wait to welcome you back for another amazing stay!
by A verified traveler
Posted 25 Oct 2024
Great location for Windsor castle
Helpful and happy staff
Room average
Comment from Hotel Management
27 Oct 2024 by Hemant, Hotel Management
Dear Melody,Thank you for sharing your feedback! We’re delighted you enjoyed our location near Windsor Castle and found our team helpful and cheerful. We're sorry to hear the room didn’t quite meet your expectations and we appreciate your input as we strive to improve every guest experience. We hope to welcome you back for an even better stay in the future!
by A verified traveler
Posted 19 Oct 2024
Lovely property right on the doorstep of Windsor castle. Friendly staff, clean room, comfy bed and excellent breakfast
Comment from Hotel Management
27 Oct 2024 by Hemant, Hotel Management
Dear Nicholas,Thank you for your wonderful review! We're delighted you enjoyed our prime location by Windsor Castle and that you found the room clean, the bed comfortable, and the breakfast excellent. Our team will be thrilled to know they made your stay memorable. We look forward to welcoming you back soon!
by A verified traveler
Posted 19 Oct 2024
They need to refill the consumables more often.
Comment from Hotel Management
27 Oct 2024 by Hemant, Hotel Management
Dear Anirudha,Thank you for your feedback! We appreciate your suggestion regarding more frequent refills of consumables, as it helps us improve our service. We’ll make sure to address this. We look forward to welcoming you back!
by A verified traveler
Posted 14 Oct 2024
We loved location of the property as well as how clean the room was. My wife loved the scent that was used, not sure what it was, but it was very pleasant.
Comment from Hotel Management
27 Oct 2024 by Hemant, Hotel Management
Dear Edward,Thank you so much for your kind review! We're thrilled to hear that you enjoyed our location and the cleanliness of your room. It’s wonderful to know the room’s scent made a positive impression our team carefully selects fragrances to create a welcoming atmosphere for our guests. We hope to welcome you back soon.
by A verified traveler
Posted 13 Oct 2024
Excellent.
Comment from Hotel Management
27 Oct 2024 by Hemant, Hotel Management
Dear Mauricio,Thank you for taking time giving us your feedback. I am glad you enjoyed your stay with us.
by A verified traveler
Posted 13 Oct 2024
I would have given this hotel 5 ⭐️ but the neighbouring hotel The Windsor holds events in an outdoor venue which run quite late. Where our hotel room was located, we could hear the music until midnight. Thank goodness our 2nd night was quiet and we were able to have a great long sleep prior to our 9.5 hour flight
Comment from Hotel Management
27 Oct 2024 by Hemant, Hotel Management
Dear Linda,Thank you for your honest feedback. We’re glad to hear that you enjoyed your stay overall and that you had a peaceful night before your long flight. We're sorry that noise from the neighbouring hotel impacted your experience on the first night. For future stays, please feel free to reach out to our team if available, we’d be happy to arrange a quieter room location to ensure a restful stay. We hope to welcome you back.
