Ratings based on 114 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Foster City
Posted 20 Sep 2024
Comment from Hotel Management
22 Oct 2024 by Tony Boucher General Manager, Hotel Management
Dear John.We appreciate your review. Kindly let us know where we fell short of your expectations so we can address the issue.We hope to welcome you back real soonKind regards
by A verified traveler
Posted 22 Aug 2024 on Hotels
Bad laundry experience
Comment from Hotel Management
27 Aug 2024 by Tony Boucher, General Manager, Hotel Management
Good day Alan,I am so sorry to hear that you had a bad experience with laundry. May I ask you to please contact our Front Office Manager as soon as possible so we can see how to rectify the problem.Kind regards
by A verified traveler
Posted 27 Nov 2023
by A verified traveler
Posted 26 Aug 2023
Beautiful facility and rooms. Great dining and wonderful staff.
Comment from Hotel Management
28 Aug 2023 by Tony Boucher, General Manager, Hotel Management
Dear Steve,Thank you for your great review!I am happy to see that you enjoyed your stay and that the staff took such good care of you.We are looking forward to welcoming you back real soon.
by A verified traveler
Posted 8 Apr 2023
by A verified traveler
Posted 4 Feb 2023
by A verified traveler
They make you walk from the gate if you take a cab
Posted 5 Jan 2023 on HotelsIt you don’t rent a car and take a taxi to drop you off at this hotel, their security are not allowed to let cabs inside. Expect to walk from the gate with your heavy luggages. The two of us had 6 LARGE luggages plus 2 carry on bags and it didn’t matter to them. The next day we went to the mall and came back with a lot of stuff and it was raining heavily. Still, it didn’t matter to them. We had to walk in heavy rain with our shopping bags because they won’t let a cab at least to drop us inside near the hotel. They did not treat us as valued customers in that regard. However we enjoyed the pool area and the New Year celebration.
Comment from Hotel Management
9 Jan 2023 by Violet, Hotel Management
Dear Valued GuestThank you for your message.We will revert back on this matter when HO is on duty next week.Thank you
by A verified traveler
Not the best experience
Posted 3 Oct 2022 on HotelsWe can half an hour early for check in and where made to wait till exact check in time by a rather unfriendly receptionist. We had to take our own luggage to the room. The pool (what we came for) was under construction and we were only informed apon arrival. The room service from the previous guest was still outside the room when we finally got to the room. When we came back from dinner the tray was still outside the door... Bed is uncomfortable, room was small for the price. This was a let down!
Comment from Hotel Management
3 Oct 2022 by Tony Boucher General Manager, Hotel Management
Dear Mr Swanepoel, I appreciate you taking the time to make your dissatisfaction known to us. We take honest comments very seriously, and it is disconcerting to hear that we did not meet all of your expectations. We try hard to make all our guests feel at home and well taken care of, and we sincerely regret that you did not receive the service we expect from our staff, as well as the inconvenience caused to you.because the pool is undergoing emergency renovations.Thank you for staying with us, and we do hope to welcome you back.Kind regards
by A verified traveler
Posted 29 Aug 2022 on Hotels
Comment from Hotel Management
30 Aug 2022 by Tony Boucher, General Manager, Hotel Management
Good day Lynca,Thank you for taking the time to review the hotel.I am sorry to see that you did not seem to have enjoyed your stay. I would appreciate it if you could let us know where exactly we fell short of your expectations so we can act on it.Kind regards
by A verified traveler
Posted 11 Jun 2022 on Hotels
Comment from Hotel Management
14 Jun 2022 by Violet, Hotel Management
Thanks for staying with us. We appreciate your feedback!
