Ratings based on 735 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Dec 2024
Good location but a few issues:
1. It would be good to get more drinking water for guests. We only got 660ml for the whole day between 2 people and a child, and when we asked for more we were told we would have to buy a 330ml bottle for NAD50 (USD3).
2. AC was not working in our room and you may have to call Maintenance to get it working
3. Also note that parking is not free for guests unless you stay for more than 4 days.
Comment from Hotel Management
1 Jan 2025 by Violet, Hotel Management
Dear FotunateThank you for your feedback. We apologize for the water supply issue and will review our provisions to ensure more is available for guests. We're sorry the AC wasn't working properly; our maintenance team will address it. Also, we understand the parking charge can be unexpected, and we'll ensure guests are informed about it in advance. We appreciate your comments and hope to welcome you back soon for a better experience.Kind RegardsViolet Van WykFront Office Manager
by A verified traveler
Posted 21 Dec 2024
A good Hilton hotel with an excellent rooftop area (small pool and bar). The menu for breakfast and dinner was varied and the food very good quality. I'd prefer a bathroom in a separate room rather than a bath with no privacy and a shower cubicle, given it was a twin room.
Comment from Hotel Management
1 Jan 2025 by hotel, Hotel Management
Dear RobertThak you for your feedback.It sounds like you had a great stay overall, especially with the rooftop, food, and quality service. Kind Regards
by A verified traveler
Posted 19 Dec 2024
by A verified traveler
Posted 13 Dec 2024
Comment from Hotel Management
1 Jan 2025 by Violet, Hotel Management
Dear WadeThank you for your positive feedback.We appreciate it highly.Kind regardsVioletFront Office Manager
by A verified traveler from Juba
Posted 22 Oct 2024
As rated
Comment from Hotel Management
23 Oct 2024 by Violet, Hotel Management
Dear YeniThank you for your positive feedback.We highly appreciate it.Please advise where we can improve.We are looking forward to your next visit.RegardsVioletFront Office Manager
by A verified traveler
One of worst ones
Posted 19 Oct 2024 on HotelsOne of my worst experiences, took me almost 1 hour to get a TV remote after calling reception 3 times, and did not hear a sorry neither saw a sorry altitude for that from the reception. Not comfortable pillows.
Comment from Hotel Management
21 Oct 2024 by Violet, Hotel Management
Dear Fei,Thank you for the feedback.We are sorry to hear that we did not meet your expectation. we hope we will give a second chance to show case our hospitality.Regards,Violet Van WykFront Office Manager
by A verified traveler
Posted 18 Oct 2024 on Hotels
Comment from Hotel Management
21 Oct 2024 by Violet, Hotel Management
Dear MichaelThank you for your positive feedback.We highly appreciate it.Kind regardsVioletFront Office Manager
by A verified traveler
Posted 16 Oct 2024
Comment from Hotel Management
17 Oct 2024 by Violet, Hotel Management
Dear Nadish,We are truly heartened to receive your generous review of Hilton Hotel Windhoek. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.Kind Regards,Violet Van WykFront Office Manager
by A verified traveler
Posted 13 Oct 2024
An oasis
Comment from Hotel Management
14 Oct 2024 by Violet, Hotel Management
Dear Min,Thank you for sharing your experience and we appreciate your rating and nice comments regarding our services and meeting facilities.We look forward to welcoming you back soon.Yours sincerely,Violet Van WykFront Office Manager
by A verified traveler from Juba
Posted 2 Oct 2024
quiteness
Comment from Hotel Management
2 Oct 2024 by ., Hotel Management
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