Ratings based on 986 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jan 2025
A bit tired inside and a pain with the parking but other than thag, a cute hotel
Comment from Hotel Management
10 Jan 2025 by Agata, General Manager, Hotel Management
Dear Richard, Thank you for taking the time to share your feedback and I do hope when visiting the area again you will choose our hotel for your stay.Kind Regards,Agata
by A verified traveler
Posted 22 Dec 2024
Comment from Hotel Management
27 Dec 2024 by Agata, General Manager, Hotel Management
Dear Catherine, Thank you for scoring your recent stay with us. I am delighted to see that you have enjoyed your stay with us and I do hope we will be able to welcome you again soon.Kind Regards,Agata
by A verified traveler
Posted 19 Dec 2024
Amazing stay after a returning stay, steve the porter was amazing. The only downside is the pool is freeezing cold
Comment from Hotel Management
27 Dec 2024 by Agata, General Manager, Hotel Management
Dear Philippa, Thank you for taking the time to review your recent stay. I am pleased to see that you enjoyed your overall stay with us. I am sorry to hear that you found our pool cold we do aim to keep the pool above 28 degrees at all times. I do hope this will not stop you from choosing our hotel in the future.Kind Regards,Agata
by A verified traveler
Posted 15 Dec 2024
Good location next to Lake Windermere and we had a great view of the lake from our room - very atmospheric in the early morning mist! Room lovely and warm and well appointed although a little more floorspace would not have gone amiss. Breakfast was very good - a decent amount of food, very tasty and well cooked. We also enjoyed the pool and sauna/steam rooms as well. Hotel is very well located with many pubs/restaurants/cafes within easy walking distance.
Comment from Hotel Management
27 Dec 2024 by Agata, General Manager, Hotel Management
Dear David, Thank you for taking the time to review your recent stay with us. I am please to see that you enjoyed the scenery from the hotel and location of the property. I do hope we will be able to welcome you again soon.Kind Regards,Agata
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
27 Dec 2024 by Agata, General Manager, Hotel Management
Dear Alwin, Thank you for reviewing your recent stay with us. I can see you scored us 3 out of 5 but no detail on your stay. I do hope we will be able to welcome you again soon for much better stay.Kind Regards,Agata
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
27 Dec 2024 by Agata, General Manager, Hotel Management
Dear Patricia, Thank you for reviewing your recent stay with us. I do hope we will be able to welcome you again soon.Kind Regards,Agata
by A verified traveler from Hatfield
Posted 12 Nov 2024
The Hotel is a wonderfully panoramic location overlooking the lake. It’s a great location in a grand historic building. I am not a fan that charges for parking. Just add it into the rate! You can only check in at 4pm (although we managed at 3.30pm). I have traveled all this planet and this is the latest l have experienced in 35 years. I stayed in riverside room with balcony overlooking lake. Had wonderful relaxing stay in a quiet end rom. Room was very good. However, now some areas for improvement. The television was somewhat dated with no ability to use Netflix, or cast to. So we enjoyed only free to air television on small 20 inch (how quaint) . There was a distinct lack of plugs in room with none by beds so we could not charge phones as we went to sleep. For this price install some USB chargers. Breakfast was excellent in an idyllic position overlooking the lake.
Comment from Hotel Management
27 Dec 2024 by Agata, General Manager, Hotel Management
Dear Shailandra, Thank you for taking the time to review your recent stay with us. I am pleased to see that you enjoyed your overall stay. I appriciate your comments regarding the check in time and car park fee, guest feedback is important to us to ensure we continue to improve on the services we provide to our guests. I do hope we will be able to welcome you again soon.Kind Regards,Agata
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
27 Dec 2024 by Agata, General Manager, Hotel Management
Dear Paul, Thank you for taking the time to score your recent stay with us. I am happy to see that you enjoyed your overall stay with us and I look forward welcoming you again soon.Kind Regards,Agata
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
27 Dec 2024 by Agata, General Manager, Hotel Management
Dear Angela, Thank you for your review. I am pleased to see that you enjoyed your stay with us and I look forward welcoming you again soon.Kind Regards,AgataGeneral Manager
by A verified traveler
Posted 29 Oct 2024
No towels/robes available for the pool
Comment from Hotel Management
27 Dec 2024 by Agata, General Manager, Hotel Management
Dear Richrd, Thank you for your review. I am sorry to hear about the towels issues in the leisure club due to our delivery being late. I do hope this will not stop you from choosing our hotel in the future. Kind Regards,AgataGeneral Manager
