Ratings based on 945 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jan 2025
On arrival the hotel seemed amazing, greeted by the gateman and the concierge. Our room was very small and boiling hot and lacked the basic amenities like a box of tissues, no mini bar, no bottled water, enough towels for the spa and to use in the hot tub. Bathroom is very small and outdated but very clean. Large gap under the main room door letting lots of light in all night. Every time someone in a room next door flushes the toilet or runs then tap you can here or, loudly! We had a room with a hot tub and had robes we could wear over to the spa. The robes were so small neither of us could wear them. Dinner in mazumi was nice, I had pre books this before arrival but they had no record of this but we did manage to get in, food was good, but they forgot one of our mains and no cutlery provided for dessert so everything melted whilst waiting for that. Not a bad stay but for the cost there was a lot of things that could be improved. Spa was so busy there was nowhere to sit and facilities are small so was difficult to actually use anything other than the pool. Would we stay here again for £350 per night, plus food etc - no. I’ve stayed in much much better hotels for less money
by A verified traveler
Posted 4 Jan 2025
Staff are fantastic, facility’s are great and the food is fabulous.
by A verified traveler
Posted 3 Jan 2025
by A verified traveler
Posted 3 Jan 2025
Excellent location and staff extremely attentive
by A verified traveler
Posted 2 Jan 2025
by A verified traveler
Posted 1 Jan 2025
by A verified traveler
Posted 30 Dec 2024
Lovely stay as usual. The 5* service keeps drawing us back.
by A verified traveler
Posted 30 Dec 2024
Staff went above and beyond throughout our stay! They were extremely friendly and welcoming. Matthew on the front desk especially.
by A verified traveler
Posted 30 Dec 2024
Overall, this property with its proximity to Bowness is a really good all round Hotel.
My only issue was that the bed and the pillows are not very comfortable , so I really struggled to get to sleep. Maybe it’s just me but I found the pillows so awkward. The beds and mattress were Lumpe.
That is the only issue I have
Other than that, it’s a really great hotel , staff and concierge are amazing and the proximity of the hotel to the lake and Bowness Centre is really good.
If you have an electric car be warned they do not have any charging points at this hotel and it’s really difficult to charge your electric vehicle in Bowness as the charging points are very often taken by 9 am in the morning. I had to get up really early and drive the car to a charging point at 7:30 am.
by A verified traveler
Posted 24 Dec 2024
Brilliant for a night away
