Ratings based on 968 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Dec 2024
Comment from Hotel Management
10 Dec 2024 by Customer Care Team, Hotel Management
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
by A verified traveler
Posted 9 Dec 2024
car park situation a bit of a lottery
Comment from Hotel Management
10 Dec 2024 by Customer Care Team, Hotel Management
Dear Paul, thank you for your feedback! We apologize for the inconvenience regarding the parking situation. We're always working to improve our facilities and will consider your comments to provide a better experience in the future. We appreciate your understanding and hope to welcome you back soon!Warm regards,Guest Experience TeamWinchester Royal Hotel
by A verified traveler
Posted 9 Dec 2024
Good price , easy to walk from to the City
Comment from Hotel Management
10 Dec 2024 by Customer Care Team, Hotel Management
Dear Steve, thank you for your feedback! We're glad to hear that you found the price reasonable and enjoyed the convenient location with easy access to the city. We hope to welcome you back soon for another great stay!Warm regards,Guest Experience TeamWinchester Royal Hotel
by A verified traveler
Posted 8 Dec 2024
Rooms were a little dated and bathroom shower cubicle doors were falling off when sliding to open/close them. But for one night stayed it served its purpose
Comment from Hotel Management
10 Dec 2024 by Customer Care Team, Hotel Management
Hi Bethany, Thank you for your feedback. We’re glad to hear that the room served its purpose for your one-night stay. We do apologize for the issues with the shower cubicle doors and the dated room, and we appreciate you bringing them to our attention. We’ll look into addressing the maintenance of the bathroom fixtures and consider updates to the room to improve the guest experience. We hope to welcome you back for a more comfortable stay next time!Warm regards,Guest Experience TeamWinchester Royal Hotel
by A verified traveler
Posted 8 Dec 2024
The lady on reception on our arrival was amazing & could not do enough to help.
Comment from Hotel Management
10 Dec 2024 by Customer Care Team, Hotel Management
Hi Sarah, Thank you for your kind words! We're so glad to hear that the receptionist made such a positive impression and was able to assist you so well upon arrival. We take great pride in providing excellent service, and it's wonderful to know we succeeded in making your experience a memorable one. We’ll be sure to pass on your compliments to her, and we look forward to welcoming you back soon!Warm regards,Guest Experience TeamWinchester Royal Hotel
by A verified traveler
Posted 8 Dec 2024
Great location, onsite parking, lovely welcoming entrance. Room and bathroom a little tired and worn. Doors very thin so you can hear all the other guests talking and walking up and down the corridor.
Comment from Hotel Management
10 Dec 2024 by Customer Care Team, Hotel Management
Hi Lesley, Thank you for your feedback! We're thrilled to hear that you enjoyed our great location, onsite parking, and welcoming entrance. We do apologize for the issues you experienced with the room and bathroom being a bit tired and the noise from the corridor. We understand how important peace and quiet are for a restful stay, and we’ll look into improving soundproofing and addressing the wear and tear in the rooms. We appreciate your input and hope to provide you with an even better experience during your next visit!Warm regards,Guest Experience TeamWinchester Royal Hotel
by A verified traveler
Posted 5 Dec 2024
Comment from Hotel Management
6 Dec 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Customer Care Team, Hotel Management
Dear Sarah, Thank you for sharing your fantastic rating with us. We hope that your next trip is just around the corner! Warm regards,Guest Experience TeamWinchester Royal Hotel
by A verified traveler
Posted 22 Nov 2024
I had a room above the bar, so I heard music until rather late. Make sure you don’t get that room!
Comment from Hotel Management
26 Nov 2024 by Customer Care Team, Hotel Management
Hi Douglas, Thank you for sharing your experience. We apologize for the inconvenience of noise from the bar during your stay. For future visits, we recommend requesting a room away from the bar area to ensure a quieter experience. We're happy to accommodate such preferences when possible, and we hope this won't deter you from returning. We appreciate your feedback and look forward to welcoming you again!Warm regards,Guest Experience TeamWinchester Royal Hotel
by A verified traveler
Posted 13 Nov 2024
Great location in centre of Winchester
Limited parking which isn't free
Comment from Hotel Management
19 Nov 2024 by Customer Care Team, Hotel Management
Dear lain, Thank you for your feedback! We’re glad you enjoyed our central location in Winchester. We understand that parking can be a concern, and we appreciate your understanding regarding the limited availability and cost. We hope to welcome you back for another enjoyable stay!Warm regards,Guest Experience TeamWinchester Royal Hotel
