Ratings based on 181 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Aug 2024 on Wotif
It needs pest control service.
It is either the carpet or the bed and pillows smelling like it has just been slept on.
Comment from Hotel Management
22 Aug 2024 by Dannielle , Hotel Management
Hi Mindi,Thank you very much for leaving a review of the hotel following a recent stay with us. I am disappointed to hear you were unhappy with the experience. Our customer's satisfaction is of the uptmost importance to us and I sincerely apologise that we did not deliver on this occasion. We greatly appreciate the feedback as it assists with our continual improvement. If you would like to discuss your experience further please feel free to contact me directly at the venue at your convenience. We look forward to welcoming you back in the near future.Kind regardsDannielleVenue Manager
by A verified traveler
Posted 15 Aug 2024 on Wotif
Everything was beautifully clean & the beds were very comfortable. The staff were all lovely & very helpful ✨ Should I need to stay in Toowoomba again, I’ll be sure to ring there first.
Comment from Hotel Management
15 Aug 2024 by Dannielle , Hotel Management
Hi Joy, Thank you very much for leaving a review of the hotel following a recent stay with us. We are delighted you enjoyed the experience and greatly appreciate the lovely feedback. We look forward to welcoming you back again soon.Kind regardsDannielleVenue Manager
by A verified traveler
Posted 17 Jul 2024 on Wotif
Comment from Hotel Management
9 Aug 2024 by Dannielle , Hotel Management
Hi Delia, Thank you very much for leaving a review of the hotel following a recent stay with us. We are delighted you enjoyed the experience and greatly appreciate the lovely feedback. We look forward to welcoming you back again soon.Kind regardsDannielleVenue Manager
by A verified traveler
Posted 7 Jul 2024 on Wotif
Tidy but in need of repairs. Most Staff where friendly.
Comment from Hotel Management
9 Aug 2024 by Dannielle , Hotel Management
Hi Kirsten,Thank you very much for leaving a review of the hotel following a recent stay with us. We are delighted you enjoyed the experience and greatly appreciate the feedback. We look forward to welcoming you back again soon.Kind regardsDannielleVenue Manager
by A verified traveler
Posted 3 Jul 2024 on Wotif
2 Bedroom unit was very comfortable and accommodated family of 6.
Staff very helpful and friendly
Close to Toowoomba Hockey Club
Comment from Hotel Management
3 Jul 2024 by Samantha, Hotel Management
Hi Linda, thank you for taking the time to review your visit with us. We are glad that the room suited your needs and the staff were able to assist in making your stay comfortable. Kind regardsSamantha
by A verified traveler
Posted 25 Jun 2024
Spacious and clean. Easy to navigate around Wilsonton itself.
Comment from Hotel Management
26 Jun 2024 by Samantha, Hotel Management
Thanks Megan for taking the time to review our motel, we really appreciate your feedback. Glad you had a lovely time during your visit.Kind RegardsSamantha
by A verified traveler
Posted 8 May 2024 on Hotels
Comment from Hotel Management
23 May 2024 by Dannielle , Hotel Management
Hi Gary,Thank you very much for leaving a review of the hotel following a recent stay with us. We are delighted you enjoyed the experience and greatly appreciate the feedback. We look forward to welcoming you back again soon.Kind regardsDannielleVenue Manager
by A verified traveler
Posted 6 May 2024
The motel room we stayed in was discusting. It had a skanky mouldy dank smell. The carpet was dirty stained and revolting. Probably the cause of the smell in the room. One of the beds were broken and sank to the floor when sitting on the edge. Plus the front door of the motel opens up to a busy road and back door/window butts up to a busy Dan Murphys.
The wilsonton hotel bistro to eat at was excellent. Great service and great food! Just don't stay in the accommodation. Not at all worth the amount they charge.
Comment from Hotel Management
13 May 2024 by Dannielle , Hotel Management
Hi Tracey, I am very disappointed to hear see your review and feedback. Our customer's satisfaction is of the upmost importance to us and I apologise that the hotel did not meet your expectations. If you would like to discuss with me further please feel free to contact me at the venue. We appreciate all feedback as it assists with our continual improvement. Kind regardsDannielleVenue Manager
by A verified traveler
Posted 26 Apr 2024 on Wotif
Comment from Hotel Management
23 May 2024 by Dannielle , Hotel Management
Hi Graham,Thank you very much for leaving a review of the hotel following a recent stay with us. We are delighted you enjoyed the experience and greatly appreciate the feedback. We look forward to welcoming you back again soon.Kind regardsDannielleVenue Manager
by A verified traveler
Comfy beds
Posted 24 Apr 2024 on HotelsLarge family room was renovated . The pics don’t do it justice! Beds are comfy as . Def no complaints and recommend .
Comment from Hotel Management
25 Apr 2024 by Dannielle , Hotel Management
Hi Ritchie, Thank you very much for leaving a review of the hotel following a recent stay with us. We are delighted you enjoyed the experience and greatly appreciate the lovely feedback. We look forward to welcoming you back again soon. Kind regardsDannielle Venue Manager
