Ratings based on 32 Verified Reviews
4.1 Room cleanliness
4.6 Service & staff
3.5 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jul 2022 on Wotif
Clean but meal quality was inconsistent and wi-fi was terrible. Bistro was like school camp with adults rationed and no seconds offered. Front bbq restaurant was excellent.
by A verified traveler
Posted 20 Apr 2022
by A verified traveler
Posted 19 Apr 2022 on Wotif
Friendly staffs.
No park in front of my room as I was told. The room doesn't have a TV, minibar and also is really warm. It most likely a Hostel instead Hotel.
Comment from Hotel Management
29 Apr 2022 by Ski Rider Team , Hotel Management
Hi Deborah,
Thank you for your email and for choosing to stay at Ski Rider. We are happy to hear you had a positive experience with our staff.
Parking is unallocated but spread throughout the property- apologies if this was miscommunicated to you.
Reception can be unreliable due to our national park location but we do have boosters in the main building with free guest wifi and 2x TV lounges with Netflix for guest use.
Our hotel is designed for those who wish to explore the area and beautiful national park.
Our rooms vary from double/twin-share to 6-share rooms to accommodate families but are all private with ensuite bathrooms.
Thanks again!
by A verified traveler
Posted 29 Aug 2019 on Wotif
Amazing stay on snow with all the best amenities. Great food, bus transfers, warm and clean!
Comment from Hotel Management
4 Sep 2019 by Manager, Hotel Management
Thank you for taking the time to write a review for us.
by A verified traveler
Great spot!
Posted 5 Aug 2019 on HotelsComment from Hotel Management
11 Aug 2019 by Manager, Hotel Management
Thank you!
by A verified traveler
Nice spot just minutes from Perisher
Posted 2 Jul 2019 on HotelsNice spot, clean and cosy. Dining room had good, hearty meals. Nice family vibe throughout. Very attentive staff. Very convenient to Perisher.
Comment from Hotel Management
7 Jul 2019 by Manager, Hotel Management
We appreciate your positive review. We have many wonderful comments regarding our staff and the 'vibe' throughout our hotel. We are pleased we could be part of creating a memorable snow holiday for you.
by A verified traveler
Horrible receptionists for such an expensive price
Posted 1 Jul 2019 on HotelsThe foods and the ski hire basically saved the whole hotel. The people at the reception didn’t do anything to help us and clearly expressed they didn’t want to involve in anything more complicated than showing us the dining hall.
1. Transportation: we asked if they can assist us in booking a transportation to the airport. They immediately refused, “We don’t do that here” even after we explained the mobile service didn’t work in the area, and after acknowledging that they still replied, “You can go up to Perisher”. We also told them we didn’t drive they said they didn’t do that here.
2. I have a small wound that needed to be cleansed so we asked if they have a first aid kit or help us in some way. Both of them replied, “We have the kit but we’re not allowed to give you anything.” and offered no further explanation. A young staff told us to go to the pharmacy in town and again we said we didn’t have a car and it’s already 8PM so no shuttle to Perisher. She repeated, “Oh ok we are not allowed to give you anything”
3. We needed to cash out and fully understand the maximum is $100/time/person. So we, a group of 5 adults with 5 cards, asked if we could cash out $300, they refused, “We can’t let you do that”. So we couldn’t even get $100.
Even the drivers were more helpful to us. We never asked for anything out of order or illegal but they treated us as if we violated some laws. Is this racist, because I saw them help other families, or simply unhelpful, we never know?
Comment from Hotel Management
11 Jul 2019 by Manager, Hotel Management
We are disappointed that you do not feel as though you received appropriate assistance from reception whilst you were here.
We don't normally provide assistance with transport to airports. Perhaps the receptionist you spoke with misunderstood your requirement. We are able to suggest transport companies who provide transfers and I believe that in this instance, because your phone did not receive service, that the receptionist offered you the use of our office phone.
In relation to your small wound, I apologise. In many instances we can help by providing items from our first aid kit. It is unfortunate that at the time when you made your request at reception another guest in the hotel was experiencing a major medical emergency. If our receptionist trivialised your request, it would only have been due to her attention being diverted. We are sorry that you were not assisted on this occasion as all our guests and their well-being is of the upmost importance to us.
Your request for an individual $500 cash out transaction was refused based on company policy. Ski Rider is situated in a bush setting 20km away from the nearest town. The town of Jindabyne is a regional base with banking facilities operating as a reduced service. Most of our guests operate on a cashless system, paying with credit card or using eftpos facilities. Ski Rider carries only a limited amount of cash on premises. We have a cash out limit of $100. Three members of your party were able to withdraw $100 each. The receptionist you spoke with was happy to perform these transactions for you.
We take great pride in providing all our guests at Ski Rider, with the best experience possible, this includes all nationalities, religious denominations, genders, guests with disabilities etc. We are sorry you felt you were excluded from this.
by A verified traveler
Posted 1 Jul 2019
Comment from Hotel Management
7 Jul 2019 by Manager, Hotel Management
Thank you for your 5/5 Review.
Recommended
for Everyoneby A verified traveler from sydney
11 km to Perisher
Posted 19 Aug 2018 on WotifWe enjoyed the atmosphere in the grill lounge, the grill was very tasty, the buffet was adequate. All the staff were very helpful and friendly. We were disappointed in the quality of the beds and bedding, they were very tiered and the mattresses need urgent replacement. Overall it’s a very handy location, free internet would be appreciated. Expensive for what you get.
Recommended
for Everyoneby A verified traveler
Posted 2 Jul 2018 on Wotif
The one day stay was lovely. The staff were very helpful and accommodating and the room was very cosy and warm. I will definately keep this lovely accommodation option in mind next time I am at Perisher.
Comment from Hotel Management
10 Jul 2018 by Manager, Hotel Management
We really appreciate your comments. When you are next at Perisher we hope you can stay at Ski Rider longer.
