Ratings based on 928 Verified Reviews
3.2 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
4 Dec 2024 by LaTunde RediResponse Specialist, Hotel Management
Hello Nicole, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES WILSON and I received your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
by A verified traveler
Posted 27 Oct 2024
I rest it good
Comment from Hotel Management
4 Nov 2024 by Recordo Rediresponse Specialist, Hotel Management
Hey Gary,Thank you for taking the time to complete our guest survey. Red Roof appreciates your 5/5 score and comments regarding your recent stay at the Red Roof Inn & Suites Wilson. Red Roof aims to deliver a positive experience for all our guests and we're happy you were able to get a great rest. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Nicole, We at the RED ROOF INN & SUITES WILSON are thrilled to have earned your perfect scoring of 5/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 21 Oct 2024
It seems like the are remodeling or something. The water wasn’t hot And noisy
Comment from Hotel Management
30 Oct 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Kenya, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Wilson. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 3/5 score. You indicated that you were unsatisfied with noise disturbance, the water not being hot and the other concerns you described. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Kamaria RediResponse Specialist, Hotel Management
Hello Nicole, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES WILSON and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 20 Oct 2024
Clean, renovated
Bed sheet had stain and comforter had burn holes
Comment from Hotel Management
28 Oct 2024 by Toujana RediResponse Specialist, Hotel Management
Dear Lisa,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Wilson. Despite the stained sheets and the comforter not being expected, I was happy to read that the clean and renovated room was to your liking, resulting in a 4/5 rating. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,ToujanaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 20 Oct 2024
by A verified traveler
Posted 22 Sep 2024
Very clean and cozy and homey feeling definitely recommend
Comment from Hotel Management
24 Sep 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Monquell,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES WILSON. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 8 Sep 2024
It was ok for me but never would I bring my wife there I just needed a place to sleep and I did then up and out I went
Comment from Hotel Management
12 Sep 2024 by Oshane RediResponse Specialist , Hotel Management
Dear William, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN & SUITES WILSON. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Oshane Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 8 Sep 2024
Comment from Hotel Management
11 Sep 2024 by Olivia RediResponse Specialist , Hotel Management
Hello Shaniya, The staff at the Red Roof Inn & Suites Wilson and I are delighted to see your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
