Ratings based on 988 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
Room not very clean. No coffee available until morning.
Motel set up more for extended stay individuals than short term stays. Full kitchen but not furnished with anything. Found bug in suitcase that could have been bed bug. Didn’t see any other bugs though. Will probably not return there again.
Comment from Hotel Management
12 Nov 2024 by Hotel Management, Hotel Management
Dear Deborah, Please accept our apologies for the cleanliness and amenities not meeting your expectations. We take great pride in our hotel's service and maintenance, and we hope this will not keep you from returning to enjoy the great experience we are known for providing. Regarding insects, we want to reassure you we do everything possible to discourage the entrance of outside insects. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to prevent any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you again; we hope you will give us a second chance to deliver the outstanding experience you should always expect from us.Sincerely,Hotel Management
by A verified traveler
Posted 29 Oct 2024
Dirty!!!!!!!!!!!!!!!!!!!!!!!!!
Comment from Hotel Management
30 Oct 2024 by Hotel Management, Hotel Management
Dear Jurcek, We would like to apologize on behalf of our entire team for the inconvenience caused to you during your recent visit. We are sorry we could not meet your expectations and understand the disappointment it caused. We take all feedback seriously, especially when it concerns the cleanliness of our hotel, as it is our top priority. We will address this issue with our housekeeping staff immediately. We value your business and would love the opportunity to exceed your expectations and provide you with the exceptional stay we are known for.Sincerely,Hotel Management
by A verified traveler
Posted 21 Oct 2024
by A verified traveler
Posted 20 Oct 2024
Property look old and outdated..
Comment from Hotel Management
21 Oct 2024 by Hotel Management, Hotel Management
Dear Gerald, Thank you for your feedback. We work hard to uphold all of our brand's standards for quality and service. Therefore, we are sorry that our hotel did not meet your expectations, and we thank you for bringing these concerns to our attention. We always want to hear from our guests about how we can improve our services! Thank you once more, and we hope to see you again soon.Sincerely,Hotel Management
by A verified traveler
Posted 20 Oct 2024
Dirty, old and bad parking. Stay away.
Comment from Hotel Management
21 Oct 2024 by Hotel Management, Hotel Management
Dear Matthew, Thank you for your feedback. We are sorry to hear that your experience was not up to your expectations, and we regret that the condition of the property and parking situation left you dissatisfied. We also apologize if our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. We hope you will consider giving us another chance to provide a more comfortable and pleasant experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 4 Oct 2024
Close to shopping restaurants
Comment from Hotel Management
5 Oct 2024 by Hotel Management, Hotel Management
Dear Patrick, Thank you for your positive review! We’re glad to hear that you found our location convenient for shopping and dining. We aim to provide our guests with easy access to local attractions while ensuring a comfortable stay. Your feedback is greatly appreciated and motivates us to continue delivering great experiences. We look forward to welcoming you back to Extended Stay America soon for another enjoyable stay!Sincerely,Hotel Management
by A verified traveler
Posted 2 Oct 2024
by A verified traveler
Posted 27 Sep 2024
The staff was outstanding from checkin …throughout our stay and checking out! We were extremely happy with our room and our requests were met. Definitely staying again!
by A verified traveler
Posted 25 Aug 2024 on Hotels
by A verified traveler
Posted 18 Aug 2024 on Hotels
