Ratings based on 987 Verified Reviews
3.3 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Was given wrong room type, 2nd room was non-smoking & smelled like smoke, couldn't use charging receptacles, & there were live roaches on the walls. Left room & DO NOT want to be charged. Desk clerk was kind & tried to get rid of bugs but we just couldn't stay. We checked out & had to go elsewhere.
Comment from Hotel Management
19 Nov 2024 by CC - Guest Relations Manager, Hotel Management
Hi Donna! We sincerely apologize for the issues you experienced during your stay, and we understand how frustrating this must have been. Cleanliness and guest comfort are our top priorities, and we deeply regret that your room did not meet these standards. We appreciate you bringing this to our attention, and we will immediately address the concerns with our housekeeping and maintenance teams. We will also review our policies and procedures to ensure that this does not happen again. Thank you for your understanding, and we hope you will consider giving us another chance in the future.
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
19 Nov 2024 by CC - Guest Relations Manager, Hotel Management
Hi Daniele! Thank you very much for your 5/5 rating! We're thrilled to see that you had a positive experience at our hotel. Your satisfaction is our top priority, and we look forward to providing you with excellent service during your future stays. If you have any feedback, please don't hesitate to let us know. We appreciate your support and hope to welcome you back soon!
by A verified traveler
Posted 13 Nov 2024
It smelled overwhelmingly of cigarettes in my room and around the property. I had to fight to close the door and latch it every time.
Comment from Hotel Management
15 Nov 2024 by CC - Guest Relations Manager, Hotel Management
Hi Lyvia! We sincerely apologize for the issues you encountered during your stay, particularly regarding the cigarette smell and the door latch. Your experience does not meet the standards we strive to maintain, and we will address these concerns with our team. We value your feedback as it helps us improve, and we hope you'll consider giving us another chance in the future.
by A verified traveler
Posted 7 Nov 2024
I didn’t know it was a motel. It was nice considering!
Comment from Hotel Management
8 Nov 2024 by CC - Guest Relations Manager, Hotel Management
Hi Midred! Thank you for your feedback. We’re glad to hear that, despite the surprise, you found your stay enjoyable. We hope to welcome you back in the future and provide an even better experience!
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
6 Nov 2024 by CC - Guest Relations Manager, Hotel Management
Hi Dylan! We greatly appreciate your 5/5 rating! It was a pleasure having you as a guest, and we look forward to more opportunities to provide you with a great stay.
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
5 Nov 2024 by CC - Guest Relations Manager, Hotel Management
Hi Alan! We apologize for any issues that you might have experienced at our hotel. If you can, please let us know what the problems were, and I can assure you that we are will work diligently to ensure a similar situation does not occur again in the future.
by A verified traveler
Posted 4 Nov 2024
Would never stay there again
Comment from Hotel Management
5 Nov 2024 by CC - Guest Relations Manager, Hotel Management
Hi Alan! Thank you for your feedback. We regret to hear that your experience did not meet your expectations and that you would choose not to return. Your insights are important to us, and we would appreciate any specific comments on what aspects led to your dissatisfaction. This information helps us improve and provide a better experience for our guests in the future.
by A verified traveler
Posted 30 Oct 2024
Low water pressure all over the motel.
Comment from Hotel Management
31 Oct 2024 by CC - Guest Relations Manager, Hotel Management
Hi Nikhil! Thank you for letting us know about the water pressure issue. We understand how essential consistent water pressure is to a comfortable stay, and we apologize if this caused any inconvenience. Our maintenance team has been informed and will work to address this promptly to prevent future occurrences.We appreciate your feedback and hope to provide an improved experience should you choose to stay with us again.
by A verified traveler
Posted 26 Oct 2024
Very good staff. No towel racks in sink area. No carpet on floors. Hot water for tea tasted like coffee. Must keep urns for water separate from those used for coffee!
Comment from Hotel Management
29 Oct 2024 by CC - Guest Relations Manager, Hotel Management
Hi Winifred! Thank you for your feedback! We're pleased to hear that you found our staff to be very good. We appreciate your suggestions regarding the towel racks and the flooring, as well as the importance of keeping beverage urns separate. Your insights will help us improve our facilities and services. We hope to welcome you back for an even better experience in the future!
by A verified traveler
Posted 23 Oct 2024
Quiet and great service
Comment from Hotel Management
26 Oct 2024 by CC - Guest Relations Manager, Hotel Management
Hi Quinn! Thank you for your positive feedback! We're delighted to hear that you enjoyed the quiet atmosphere and experienced great service during your stay. We look forward to welcoming you back for another relaxing visit!
