Ratings based on 5 Verified Reviews
3.8 Room cleanliness
5.0 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Aug 2024
PEST PROBLEM
Comment from Hotel Management
21 Aug 2024 by Guest Relations, Hotel Management
Dear Sharon, thank you for your feedback. We take pest control very seriously and fumigate the property bi-weekly to keep this issue at a minimum. However, due to the humid climate and natural environment surrounding our property, it’s not possible to entirely eliminate this challenge.We noticed that you stayed with us for two nights and didn't report the issue until checkout. Had we known during your stay, we would have promptly arranged for an emergency fumigation to address the problem. Your comfort is our priority, and we encourage all guests to inform our 24/7 virtual concierge team of any concerns immediately so we can take swift action. We appreciate your understanding and hope to have the opportunity to serve you better in the future.
by A verified traveler
Posted 30 Jul 2024
Comment from Hotel Management
31 Jul 2024 by The Dream Team, Hotel Management
Dear Isaias, thank you for the great review. We are delighted to know you had an enjoyable stay with us a and we hope to welcome you again soon!
by A verified traveler
Nice getaway
Posted 19 Jul 2024 on HotelsWe truly enjoyed our stay, the house was very clean, in a good neighborhood, the owners were quick with replying to messages. I would stay again!
Comment from Hotel Management
19 Jul 2024 by The Dream Team , Hotel Management
Dear Sheena, thank you for this amazing review. We are thrilled to know you enjoyed your getaway at DRIFT AWAY by DW. We would love to host you again shortly!
by A verified traveler
Posted 30 Jun 2024
Comment from Hotel Management
6 Jul 2024 by The Dream Team, Hotel Management
Dear William, thank you for the great review. We are happy to know you enjoyed your stay with us and we look forward to hosting you again soon!
by A verified traveler
Posted 8 Oct 2023
We booked this stay through Expedia. We arrived around 10 pm. The house was asthetically pleasing. Unfortunately when we arrived, there were three dead roaches and fans blowing throughout the top floor of the house. We reached DW attempting to receive a refund due to feeling uncomfortable about the bugs. They advised that we would have to leave the premises THAT NIGHT and have their cleaning crew investigate the next morning. Since DW did not charge us, Expedia did, we have been awaiting communications to receive our refund.
Comment from Hotel Management
30 Jan 2024 by Stephan, Hotel Management
Dear Jacob, we are sorry to hear about your experience at Drift Away. We did initiate an immediate refund after talking to you. If you did not receive it, please contact Expedia regarding this as we have no control over payments handled by Expedia.
