Ratings based on 368 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Jul 2024
Very nice staff, and very close to the u-bahn station and bus stations so it is very easy to get around the area.
Comment from Hotel Management
7 Aug 2024 by B&B Hotel Berlin City-West, Hotel Management
Dear Destiny, thank you for your kind words regarding our staff and convenient location near the u-bahn and bus stations. We are delighted to hear that you found it easy to explore the area. We look forward to welcoming you back soon. Best regards, B&B Hotel Berlin City-West
by A verified traveler
Posted 24 Jun 2024
Pieasant stay but confusing transport system
by A verified traveler
Posted 21 Jun 2024
Clean and quiet.
Room was a bit on the small side once suitcases were inside.
by A verified traveler
Posted 18 Jun 2024 on Hotels
Comment from Hotel Management
19 Jun 2024 by B&B Hotel Berlin City-West, Hotel Management
Lieber Christopher,Vielen Dank für die gute Bewertung. Es freut uns, dass es Ihnen bei uns gefallen hat und wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen GrüßenB&B Hotel Berlin City-West
by A verified traveler
Unlucky circumstances
Posted 1 Jun 2024 on HotelsNice area of Berlin, very small rooms, unfortunately both elevators were broken at times ( 6 th floor), lovely friendly staff, a bit stuffy smell
by A verified traveler
Posted 21 May 2024
I like the location of the hotel, near supermarket and restaurant, near subway station as well.
by A verified traveler
Posted 8 May 2024 on Hotels
The alarm went off in the middle of the day for very long time and everyone came out of their rooms. They stated service the elevator in the muscle of day and I had to wait until they finish so I could go and pick up my luggage’s. They would not extend my check out time to 1:00 PM from 12:00 PM unless I paid them extra.
by A verified traveler
Posted 6 May 2024
Great hotel, just what I needed! Clean room, quiet, easy to check in. My only complaint is the wi-fi did not work on the 5th floor so I had to go to the lobby to do work.
Comment from Hotel Management
13 May 2024 by B&B Hotel Berlin City-West, Hotel Management
Dear Lucy,Thank you for taking the time to review us. We are glad to hear that you enjoyed us and apologize for the inconvenience with the WiFi. We hope to welcome you again soon.Kind regardsYour B&B Hotel Berlin City-West
by A verified traveler
Posted 14 Apr 2024 on Hotels
by A verified traveler
Amazing hotel but lacking in facilities
Posted 19 Feb 2024 on HotelsThe hotel room was lovely and very comfortable and the staff were beyond helpful. However, I was told that the renovations would be complete on the 16th February by one of the staff members via live chat. However, this was not the case and the renovations were still ongoing with the breakfast and bar area cornered off due to the ongoing refurbishment work. One of the lifts was always out of order and then the other lift also kept breaking and we had to keep getting the stairs. This would not normally bother us but my partner has recently bruised her ankle and climbing up and down the stairs was a bit of a strain on her ankle. Also our hotel key key cards kept having to be reset. Overall the style and comfort of the hotel was amazing but the facilities need some work and there needs to be clarification on when and where the renovation work was taking place. Seems a bit unfair for the hotel to charge the same prices when the facilities are not up to scratch.
Comment from Hotel Management
19 Feb 2024 by B&B Hotel Berlin City-West, Hotel Management
Thanks for your honest and sincere review.
