Ratings based on 939 Verified Reviews
3.1 Room cleanliness
3.4 Service & staff
3.1 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Staten Island
Posted 18 Nov 2024
The smell when you walk in, the bathroom was too small, beds were uncomfortable and there were only two towels.
Comment from Hotel Management
20 Nov 2024 by Ricky, Hotel Management
Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ CHICAGO - WILLOWBROOK. I am sorry that your experience did not meet your expectations. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.
by A verified traveler
Posted 18 Nov 2024
VERY NICE ND CLEAN ND QUIET
Comment from Hotel Management
20 Nov 2024 by Ricky, Hotel Management
Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ CHICAGO - WILLOWBROOK.I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.
by A verified traveler
Posted 17 Nov 2024
Very poor customer service, evefything appeared to be accurate but the front desk was very poor and gave me a run around for hours
Comment from Hotel Management
20 Nov 2024 by Ricky, Hotel Management
Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ CHICAGO - WILLOWBROOK. I am sorry that your experience did not meet your expectations. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Sashauna RediResponse Specialist, Hotel Management
Hello Simon,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn PLUS+ Chicago - Willowbrook. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Ricky, Hotel Management
Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ CHICAGO - WILLOWBROOK.I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.
by A verified traveler from Maywood
Posted 10 Nov 2024
Property needs to be updated
Comment from Hotel Management
15 Nov 2024 by Ricky, Hotel Management
Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ CHICAGO - WILLOWBROOK. I am sorry that your experience did not meet your expectations.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Ricky, Hotel Management
Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ CHICAGO - WILLOWBROOK.I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.
by A verified traveler
Posted 8 Nov 2024
Worth price for different room options!
Comment from Hotel Management
12 Nov 2024 by Toujana RediResponse Specialist, Hotel Management
Dear Kii baby,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof PLUS+ Chicago - Willowbrook. I was delighted to read that the room options were worth the price, resulting in a 4/5 rating. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,ToujanaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 8 Nov 2024
Customer service is amazing. It’s pretty affordable, clean and walking distance to target.
Comment from Hotel Management
11 Nov 2024 by Toujana RediResponse Specialist, Hotel Management
Dear Jezleen,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof PLUS+ Chicago - Willowbrook. I was delighted to read that the amazing customer service, the affordability and other positive highlights mentioned, resulting in a 5/5 rating. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,ToujanaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Ricky, Hotel Management
Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ CHICAGO - WILLOWBROOK. I am sorry that your experience did not meet your expectations.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.
