Ratings based on 982 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Dec 2024
Not clean.
by A verified traveler
Posted 29 Dec 2024
Old and run down. Signs all over the place about it being a smoke free facility but the first room they tried to put us in reeked of cigarette smoke. 2nd room smelled better but the bed was worn out.
by A verified traveler
Posted 23 Dec 2024
Comment from Hotel Management
29 Dec 2024 by Kamaria RediResponse Specialist, Hotel Management
Hello Juan, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CLEVELAND - MENTOR- WILLOUGHBY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
16 Dec 2024 by Ken Metzdorf, GM, Hotel Management
Hi Marc,Thank you for the great score and we look forward to seeing you again.
by A verified traveler
Posted 14 Dec 2024
Room was clean and the shower was hot. That's all I needed.
Comment from Hotel Management
16 Dec 2024 by Ken Metzdorf, GM, Hotel Management
Hi Betty Ann,We appreciate the great rating and look forward to seeing you again.
by A verified traveler
Posted 12 Dec 2024
Comment from Hotel Management
12 Dec 2024 by Ken Metzdorf, GM, Hotel Management
Hi Marc,Thanks for the great score! We look forward to seeing you again.
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
5 Dec 2024 by Sharma RediResponse Specialist, Hotel Management
Hello Fisnik,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN CLEVELAND - MENTOR- WILLOUGHBY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 2 Dec 2024
Key reader and the condition of the door/doorknob was horrible. Place was clean but noisy. Sketchy neighborhood.
Comment from Hotel Management
5 Dec 2024 by Sharma RediResponse Specialist, Hotel Management
Dear Ozgur,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CLEVELAND - MENTOR- WILLOUGHBY. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied due to the conditions of the door/door knob, the noise disturbances, and the other highlighted issue. Your satisfaction is important to Red Roof, so I am sorry for any inconvenience caused. Nonetheless, it's good to hear that our hotel was clean.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely,Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 2 Dec 2024
Staff was very friendly and welcoming. Room had a slight "Sewer" smell and there was mold in corner of bathtub. Good value for the money and I WOULD stay here again.
Comment from Hotel Management
5 Dec 2024 by Sharma RediResponse Specialist, Hotel Management
Dear Rick,Thank you for taking the time to leave a review. We appreciate your comments regarding your recent stay at the RED ROOF INN CLEVELAND - MENTOR- WILLOUGHBY. I am happy to hear that you found our staff to be very friendly and welcoming, and the other kind remarks mentioned. However, you indicated that the unpleasant odor of the room and the possible mold in the corner of the bathtub hindered your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to hear this was not achieved with you. Rest assured that we take these claims very serious and have forwarded your feedback to management in an effort to address your concerns.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely,Sharma Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 24 Nov 2024
The only thing positive I can say about this property is that it was right off the interstate and it was snowing so that was helpful. It smelled like urine first thing when I walked it. In the bathroom there was urine all over the seat. In a normal situation I would have asked for a different room but it was snowing and I didn't have faith a different room would be better. I put hand soap on a hand towel and cleaned the seat myself. Other than that huge yuck, the snowplow ran all night, the power kept flickering until it finally went out for good for 4 hours and I heard what I am pretty sure was 2 gunshots. I went so far as to turn out my light and peek out the window. Would NOT recommend this hotel to anyone.
Comment from Hotel Management
25 Nov 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Gina,We are sorry to hear your recent experience at the RED ROOF INN CLEVELAND - MENTOR- WILLOUGHBY did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Kamaria Red Roof Management RediResponse Specialist
