Ratings based on 331 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
by A verified traveler
Posted 4 Nov 2024
Had an issue where we got charged twice, but I believe that was figured out
by A verified traveler from OKEECHOBEE
Posted 28 Oct 2024
by A verified traveler from Billings
Posted 21 Oct 2024
Very friendly staff at the front counter!
by A verified traveler
Posted 12 Oct 2024
Nice property - close to the airport. Good value with restaurants close by that deliver.
by A verified traveler
Posted 19 Sep 2024
Friendly employees
by A verified traveler
Posted 2 Sep 2024
Easy to get to and exactly what we needed.
by A verified traveler
Posted 29 Aug 2024
by A verified traveler
Posted 14 Aug 2024
Excellent counter receptionist and knowledgeable about the places to eat! Very warm welcome and we will be back again soon from Canada!
by A verified traveler
Posted 31 Jul 2024 on Travelocity
Upon arriving at the hotel, we were given our room keys and discovered that one of the two rooms that was booked under our reservation was not clean from the previous guests. The main desk was able to give us two other rooms, but they were not beside each other as requested and we had to argue with the desk manager to put us on the same floor. The hotel was affected by the Microsoft cyber security breach, and were short staffed. Therefore it was the hotel manager who was cleaning rooms. She was visibly stressed, understandably, but took it out on the guests, displaying incredibly unprofessional behaviour. Upon discovering that 1 room had mould in the bathroom tub, we asked her to have the bathroom cleaned. She said she might be able to get to it. She informed us that if we were not happy with the rooms we were being given, that we could “try to book another hotel for all she cared,” that we wouldn’t find one because all the other hotels in the area would be booked, and then she slammed the door in our face. The rooms were not well cleaned, smell very strongly of perfumed Febreze, and the bathrooms needed a deep clean. One of the bathrooms had hair in the bathtub and visible dried pee around the toilets that had not been cleaned up from previous guests. One other thing to note is that this hotel only has cleaning staff coming into the hotel rooms every third day to make beds and change towels (This was not due to being short staffed, but rather their regular practice.)
