Ratings based on 492 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Glenmore Park
Posted 13 Oct 2024
Great room service, nice breakfast and great coffee. Bed was super firm (not a fan), room had a blinking fire alarm in it and lack or shower screen drenched our bathroom. Staff were really nice and helpful. Overall, good place to stay right next to the airport.
Comment from Hotel Management
13 Oct 2024 by Mercure Newcastle Airport, Hotel Management
Thank you for your review
by A verified traveler
Posted 5 Oct 2024
Over priced but we had no choice.
Extreme price didn’t even include breakfast.
No airport pick up so we were left to walk from airport with luggage. At such an extreme price pick up should have been offered.
Would never recommend this service or organisation.
Comment from Hotel Management
7 Oct 2024 by Mercure Newcastle Airport, Hotel Management
Thank you for your review. We don't advertise a shuttle service and breakfast wasn't included in your rate. To criticise us for not including those things when you clearly saw they weren't, isn't a fair or accurate representation.
by A verified traveler
Posted 20 Aug 2024
Comment from Hotel Management
21 Aug 2024 by Mercure Newcastle Airport, Hotel Management
Thank you for your review
by A verified traveler
Posted 15 Aug 2024 on Hotels
Comment from Hotel Management
19 Aug 2024 by Mercure Newcastle Airport, Hotel Management
Thank you very much for your 10 out of 10 Review, Aaron!
by A verified traveler
Posted 10 Aug 2024 on Hotels
Comment from Hotel Management
11 Aug 2024 by Mercure Newcastle Airport, Hotel Management
Thank you for your 10 out of 10 Review, Peter!
by A verified traveler
Posted 24 Jul 2024 on Wotif
We were given wrong information about opening time of the airport. As we were carrying medical equipment and insulin pump which meant we could not go through the scanner we caused a huge line up at security. I asked how we could have prevented this. They told me we needed to get there much earlier. Your front office lady did not know that the airport opened at 4:30am. She told us 5:30am. We could have saved a lot of anxiety for us and frustration for airport staff if we got there earlier.
Comment from Hotel Management
31 Jul 2024 by Mercure Newcastle Airport, Hotel Management
Thank you for your 5 Star Review!
by A verified traveler
Posted 22 Jul 2024
Friendly and helpful staff and front desk.
Comment from Hotel Management
31 Jul 2024 by Mercure Newcastle Airport, Hotel Management
Thank you for your 5 Star Review!
by A verified traveler
Posted 5 Jul 2024 on Hotels
Comment from Hotel Management
8 Jul 2024 by Mercure Newcastle Airport, Hotel Management
Thank you for your review
by A verified traveler
Awesome place to stay
Posted 2 Jul 2024 on HotelsAlways greeted with a lovely smile from Mariela. Room is lovely and clean and bed so comfy. Haloumi burger is so good. A lovely happy greeting in the morning from Arash at reception, nice way to start the day. This is why I always choose this hotel
Comment from Hotel Management
5 Jul 2024 by Mercure Newcastle Airport, Hotel Management
Thank you for your 10 out of 10 Review, Donna! I will ensure that Mariela and Arash know you were impressed with their service!
by A verified traveler
Posted 30 May 2024 on Wotif
Easy to find, seamless check in
Comment from Hotel Management
3 Jun 2024 by Mercure Newcastle Airport, Hotel Management
Thank you very much for your 5 Star Review, Dianne!
