Ratings based on 441 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Mar 2020 on Hotels
Comment from Hotel Management
24 Mar 2020 by Janell LaFleche - General Manager, Hotel Management
Thank you Carolyn for your feedback. We hope to see you again soon.
by A verified traveler
Posted 9 Mar 2020
A little dated. Restaurant shut down for renovations, disappointing
Comment from Hotel Management
9 Mar 2020 by Janell LaFleche - General Manager, Hotel Management
Thank you for staying with us here at The Orchards Hotel. We look forward to seeing you again soon.
by A verified traveler
Posted 9 Mar 2020 on Hotels
Comment from Hotel Management
9 Mar 2020 by Janell LaFleche - General Manager, Hotel Management
Thank you Miyuki for your feedback. Please come back and see us again.
by A verified traveler
Posted 20 Feb 2020
The property has the potential to be really something special. The rooms are nice and large and I like the inner and outer bathroom sinks.I also loved the window seat in the room. But the room needs better lighting and perhaps a desk or some other surface. The work out room needs a major overhaul (signage indicated this is coming). The complimentary breakfast was good.
Comment from Hotel Management
21 Feb 2020 by Janell LaFleche - General Manager, Hotel Management
Thank you for staying with us at The Orchards Hotel and for providing feedback on your recent stay. We are in the planning stages for some renovations, so we hope to have you back again.
by A verified traveler
Posted 18 Feb 2020 on Hotels
Comment from Hotel Management
19 Feb 2020 by Janell LaFleche - General Manager, Hotel Management
Thank you zhu for staying with us here at The Orchards Hotel. Please come back and see us again.
by A verified traveler from Middlefield ct
Posted 4 Feb 2020
Beautiful hotel. Great breakfast. Very nice staff. Loved the location. Close to Clark Institute
Comment from Hotel Management
4 Feb 2020 by Janell LaFleche - General Manager, Hotel Management
Thank you for staying with us at The Orchards Hotel. We are delighted you enjoyed your time here and had the opportunity to explore the area. We look forward to seeing you again.
by A verified traveler from Philadelphia
Posted 26 Jan 2020
WiFi was very weak and spotty. Breakfast was comparable to a budget motel
Comment from Hotel Management
26 Jan 2020 by Janell LaFleche - General Manager , Hotel Management
Thank you Tom for your feedback. I'm very sorry that breakfast did not exceed your expectations. We will meet with the team to discuss any improvements that can be made, and hope to see you again soon.
by A verified traveler
Posted 6 Jan 2020 on Hotels
I was very disappointed because they hotel advertised that there was a bar on the property but there was no bar or restruarant. And the breakfast was very disappointing. The deluxe breakfast was coffee, juice, toast, apples and small blueberry muffins.
Comment from Hotel Management
7 Jan 2020 by Janell LaFleche - General Manager, Hotel Management
Thank you for your feedback. I am very sorry for the confusion. Our restaurant and bar are both closed for renovations. We are in the process of updating all of our listings. Thank you again for bringing this to my attention, and we hope to see you again.
by A verified traveler
Posted 5 Jan 2020
Only problem was having no info about bay state games schedule as games website had your hotel listed as place to stay.
Comment from Hotel Management
6 Jan 2020 by Janell LaFleche - General Manager, Hotel Management
Thank you for staying with us here at The Orchards Hotel. Please come back and see us again.
by A verified traveler
Pedestrian
Posted 3 Jan 2020 on HotelsPlace was comfortable and nice. Decent snack breakfast.
Upon checkout however they charged more than what I agreed on Hotels.
Comment from Hotel Management
6 Jan 2020 by Janell LaFleche - General Manager, Hotel Management
Thank you Thomas for your feedback. We are delighted you enjoyed your time here with us. I would be happy to help you understand your statement. We hope to see you again soon.
