Ratings based on 317 Verified Reviews
3.6 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Pelham
Posted 15 Nov 2024
by A verified traveler
Posted 15 Nov 2024
Excellent experience for the price. Lovely area next to creek. Helpful staff
by A verified traveler
Posted 10 Nov 2024
Everything was clean and worked well. After a not-so-good visit last year this was a total reversal in all areas of quality. We also ate at the restaurant which was very good.
by A verified traveler
Posted 10 Nov 2024
The sound proofing is terrible. The handle fell off of the storm door. The shower head is not angled correctly and water spewed out of the shower when we turned it on. The room was clean and otherwise fine.
by A verified traveler
Posted 21 Oct 2024
Good location , near williamstown but very overpriced for what you get. Bed was comfortable.
but…
My room was missing lightbulbs in several of the lamps.
My room had outlets that didn’t work
Several rooms had no water so they had emergency maintenance going on for long hours making a lot of noise
Was severely overpriced due to fall foliage
by A verified traveler
Posted 16 Oct 2024
After checking into the room, we noticed the room was very cold at about 60 degrees. The thermometer was not working and we informed the office. Got a different room and had to move all the stuff to the new room. Then the hot tub was not working and the tv was not working. Driving into the hotel’s parking lot was very difficult where the pavement was filled with holes and very uneven. Although the staff at the front desk were polite, the overall condition at this place is extremely poor. Will not return.
by A verified traveler
Posted 16 Oct 2024
Restaurant next door
by A verified traveler
Posted 15 Oct 2024
I have stayed here before and it was great. This time I booked a room on the brookside and was put on the pond side. I did not have the service in the office to check that I booked that. When I got to the room I checked my booking and I was correct- I did book the brookside. I was going to let that go until I sat on the bed. It was hard as a rock. I called the front office and told the woman working at the front desk. I informed her that I have serious medical issues and the bed would be an issue. I also informed her that I was placed in the wrong room. I was very kind. I don't like to complain. I have very non confrontational. She told me she would "inform the staff about my complaint." I then had to call 4 times and she informed me "the staff was busy and they would get to me." Well they never did. I unfortunately will not be staying here anymore. Also the room smelled so strong of air freshener covering up mildew that every time I left for a while and came back I would have to open all of the windows to air it out because it made me feel sick. Oh and the heat didn't work. Never again.
by A verified traveler
Posted 14 Oct 2024
The staff were very friendly and welcoming. The lodging was quite charming and in a beautiful setting. Great place to stay if hiking or skiing in the area or just visiting Williamstown and North Adams. The room was comfortable and quiet. The TV audio didn't work properly and there were a couple of lightbulbs out, but we didn't trouble the staff who I am sure would have been immediately helpful. We would definitely stay here again!
by A verified traveler from Rockport
Posted 7 Oct 2024
I had booked the pond side quadruple room. The day before the motel called me to tell me that room was not available and all they had was a two queen room. They asked me if i wanted that. I told them i had no choice but to accept it since there were no other hotels with availability for such short notice and we were going to a wedding. I asked if my rate would be reduced and was told they would have to “check with management” and call me back. I was called back and told I would have to call Expedia, cancel the room, then have Expedia call the hotel and tell them i cancelled, then call the motel and book the room directly for the lower rate. I told them since it was 4 pm on a Friday, the day before my reservation, this was too stressful to manage so i just left it at the rate for the room i never got. I did not get an apology or any kind of offer to make up for it. I had previously asked if i could check in an hour early and was told i could. I asked again and was told i could. When i showed up an hour early, i was told i could not check in early. I had to explain that i had called twice to confirm i did. She texted “management” and then told me i could check in early. Then she was going to charge me for the room. Thankfully i had printed out the receipt for the full payment for the pond view quadruple room (which they did not have available). Breakfast was supposed to be included and the location for breakfast was nowhere to be found. When we went to the office, it was empty.
