Ratings based on 167 Verified Reviews
3.0 Room cleanliness
3.4 Service & staff
3.1 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
The room had dead flies on the ceiling. Dead and live roaches in the mini fridge and microwave. The towels had been washed but still had dirt stains on them. Spider webs in the room. The microwave was old and rusted. Over all the place needs a full remodel or people who will clean the rooms correctly.
Comment from Hotel Management
12 Nov 2024 by Author, Hotel Management
Dear Guest,
We appreciate you taking the time to share your feedback with us. We apologize for the inconvenience you faced during your stay. This falls below our standards of cleanliness, and we assure you that we are taking immediate action to address these issues. We will ensure a thorough inspection and necessary improvements are made to provide a better experience in the future. If there's anything we can do to make it up to you, please reach out to us at guestsupport.na@oyorooms.com.
Team OYO
by A verified traveler
Posted 25 Oct 2024
Wall-to-wall cochroaches! Didn't even a minute. Office woman tried to give another room. Expedia trying to get my refund, but they ignore.
STAY AWAY!!
Comment from Hotel Management
7 Nov 2024 by Lisa, Hotel Management
Hi, Jeff! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback, to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Lisa
by A verified traveler
Posted 20 Sep 2024
Upon arrival female staff tried to put me in the hotel across the street as she sold out my king room that I paid in advance for. She offered me a double bed smoking room that I refused to take as I don’t smoke, I dare not to smell like smoke. Then the room she put me in room 254 had no bath towels or nothing in it and it was dirty. The tub was filthy with stains and a ring around it, the toilet wouldn’t flush properly, the air conditioner top frame was missing and had old food and trash stuck in it, the refrigerator was plugged up and did not work at all and smelled, I seen a roach crawling under the refrigerator, the green bed spread had stains on it from previous uses, the walls and ceiling is dirty, and the front door as the door been kicked from the inside, the top lock on door is broke, this place is a mess and needs to be shut down. If I was Expedia I would stop contracting with them and take their motels off your list as the property needs to be condemned. People stop paying your money as the foreign staff wants to give you what they want you to have, instead of what you paid for. The female staff talking about the price is the same for double or king. I booked what I booked and expected that. She had the nerve to tell me to calm down and lower my voice. I will never stay there or there burned down place across the street. If I could give them a negative- 5 star the sure earned it and deserved it.
Comment from Hotel Management
21 Sep 2024 by Author, Hotel Management
Dear Guest,
We apologize for the inconvenience you experienced during your stay. We understand your frustration with the room allocation and the cleanliness issues. This is definitely not the kind of experience we want for our guests.
We have shared your concerns with our team for immediate action and necessary steps will be taken to address the issues you have mentioned. We assure you that this is not our standard and we will strive to ensure such incidents do not occur in the future.
If you need any further assistance or have any additional concerns, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Thank you for bringing this to our attention.
Team OYO
by A verified traveler
Posted 20 Sep 2024
We reserved a king bed 6 weeks in advance. When we arrived, they said no single bed rooms were available. We looked at a two bed room but it was dirty and smelled like mold. We ended up going to a quality inn down the street. The proprietors were rude.
by A verified traveler
Posted 19 Aug 2024 on Hotels
Comment from Hotel Management
16 Sep 2024 by Lisa, Hotel Management
Hi, Jeffrey! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Lisa
by A verified traveler
Posted 14 Aug 2024
The room was clean, comfortable, and well- maintained. The complimentary WiFi was fast and reliable.
Comment from Hotel Management
16 Sep 2024 by Lisa, Hotel Management
Hi, Alla! Thank you for giving us a shot and even more for leaving us this review. We will feel blessed to serve you soon again with even better, upgraded and improvised services. Have a great day ahead. Regards, Lisa
by A verified traveler
Posted 2 Jul 2024
Comment from Hotel Management
1 Aug 2024 by Barbara, Hotel Management
Hi, Sherri! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara
by A verified traveler
Posted 13 Jun 2024 on Hotels
Comment from Hotel Management
19 Jun 2024 by Eva, Hotel Management
Apologies for the inconvenience caused, Anna! Do not worry we are working day and night for continuous improvement. We ensure a better experience on your next stay. Regards, Eva
by A verified traveler
Posted 7 Jun 2024 on Hotels
Comment from Hotel Management
13 Jun 2024 by Eva, Hotel Management
Hi, Thomas! We regret the unpleasant experience you had with us. We are continuously working on improving our services and we assure you that your next visit will be awesome. Regards, Eva
by A verified traveler
Posted 21 Apr 2024 on CheapTickets
Comment from Hotel Management
4 Jun 2024 by Ammy, Hotel Management
Hi, Mario! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim
