Ratings based on 983 Verified Reviews
3.5 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Dec 2024
We have stayed here before, and it was good for a last minute stay. It was clean the first time, and it was clean this time too. Staff was friendly overall, the staff in dining room wasn’t as friendly in my opinion. But front desk interactions were good. I’ve had children since the first time I stayed, and I don’t think we will stay here again just because when I was checking in the lobby smelled like marijuana which just kinda turned me off which is a personal thing. It was quiet and nice stay overall.
Comment from Hotel Management
9 Dec 2024 by Georgia Salih, Director of Operations, Hotel Management
Brooke, Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn & Suites Williamsburg Central. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your your recent visit. I have shared your feedback with our entire staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Sincerely, Georgia Salih, Director of Operations
by A verified traveler
Posted 8 Dec 2024
It was very clean and comfortable and very conveniently located as well as good value. We slept very well. Only negative was people smoking outside and leaving their cigarette ends on the ground
Comment from Hotel Management
9 Dec 2024 by Georgia Salih, Director of Operations , Hotel Management
Amy,You are a valued guest. Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn & Suites Williamsburg Central. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your recent visit. I have shared your feedback with our entire staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. Sincerely, Georgia Salih Director of Operations
by A verified traveler
Posted 30 Nov 2024
Nothing special at all but close to shopping. Beds were clean but the bathroom needs a good scrub down. Overall it will work for a 1 night stay.
Comment from Hotel Management
2 Dec 2024 by Georgia Salih, Director of Operations , Hotel Management
Paula, You are a valued guest and we thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Rodeway Inn & Suites Williamsburg Central and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards, Georgia Salih, Director of Operations
by A verified traveler
Posted 19 Nov 2024
Only problem, especially for seniors was the lack of any handles or supports inside the bath, tubs are slippery and this could be improved.
Comment from Hotel Management
21 Nov 2024 by Georgia Salih, Director of Operations, Hotel Management
Michael,You are a valued guest. Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn & Suites Williamsburg Central. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your recent visit. I have shared your feedback with our entire staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. Sincerely, Georgia Salih Director of Operations
by A verified traveler
Posted 18 Nov 2024
The room met my expectations on cleanliness 5 stars for that. The outside of my room had a trash can overflowing and a trash bag overflowing right outside my door. That's my only complaint.
Comment from Hotel Management
21 Nov 2024 by Georgia Salih, Director of Operations , Hotel Management
Katrina,You are a valued guest and we thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Rodeway Inn & Suites Williamsburg Central and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards, Georgia Salih, Director of Operations
by A verified traveler
Posted 12 Nov 2024
The curtains were torn therefore would not hang together and had to be paper clipped together and were dirty they had been in disrepair for along time no Kleenex in the Kleenex holder and when a second blanket was requested the desk person was clearly annoyed at the request and its close to the train tracks
Comment from Hotel Management
13 Nov 2024 by Georgia Salih, Director of Operations, Hotel Management
Kathleen,Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn & Suites Williamsburg Central. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your your recent visit. I understand there were some communication problems and you felt we did not address them the way you that you felt important to us or in the the proper way. Let me add anytime there is an issue with any reservation you make with us, please let the front desk know so that we can address any problems immediately. If you don't feel understood or taken care of please let management know so we can address the problem in a timely way. You are a valued guest and I am sorry for your experience, on behalf of your hotel, please accept my sincerest apologies. I have shared your feedback with our entire staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Sincerely, Georgia Salih Director of Operations
by A verified traveler
Posted 10 Nov 2024
There was a smell of drug usage at times. Some of the people around were a little questionable. Need more lighting in the bathroom. Overall not a,bad place to stay if all you plan on doing is sleeping.
Comment from Hotel Management
11 Nov 2024 by Georgia Salih, Director of Operations, Hotel Management
Kristine, Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn & Suites Williamsburg Central. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your your recent visit. I have shared your feedback with our entire staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Sincerely, Georgia Salih, Director of Operations
by A verified traveler
Posted 29 Oct 2024
For the price it was pretty much as expected. The king size bed was very firm and had 3 very soft marshmallow pillows. We did have what appeared to be a roach climbing on the wall, didnt see any other bugs on our stay. Fairly clean other than rhe bug. It served its purpose for our 2 night stay.
Comment from Hotel Management
31 Oct 2024 by Georgia Salih, Director of Operations, Hotel Management
Keri,Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn & Suites Williamsburg Central. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your your recent visit. I have shared your feedback with our entire staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Sincerely, Georgia Salih, Director of Operations
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Georgia Salih, Director of Operations, Hotel Management
Michael,Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn & Suites Williamsburg Central. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your your recent visit. I have shared your feedback with our entire staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Sincerely, Georgia Salih Director of Operations
by A verified traveler
Posted 26 Oct 2024
friendly staff, quiet,clean
Comment from Hotel Management
26 Oct 2024 by Georgia Salih, Director of Operations, Hotel Management
Lucia,You are a valued guest and we thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Rodeway Inn & Suites Williamsburg Central and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards, Georgia Salih, Director of Operations
