Ratings based on 978 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Holiday Inn Express, Hotel Management
Thank you so much for your 5-star ratings! We will share this with the rest of the team to let them know to keep up the amazing work!
by A verified traveler
Posted 9 Nov 2024
Staff more attantive to guest
Comment from Hotel Management
12 Nov 2024 by Holiday Inn Express, Hotel Management
Thank you so much for your 5-star ratings! We will share this with the rest of the team.
by A verified traveler
Posted 3 Nov 2024
Great location to the softball field.
Comment from Hotel Management
4 Nov 2024 by Holiday Inn Express, Hotel Management
Thank you for sharing this positive review. We appreciate our location here in Williamsburg just as muchas you do. We hope you’ll stop by again soon when you’re in the surroundings.
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Holiday Inn Express, Hotel Management
We’re so sorry to hear that your experience did not meet our standards. We value our customers feedback and work hard to ensure that similar issues do not occur in the future.
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Management, Hotel Management
Thank you for your positive feed backWe hope to see you return.Have a good day!
by A verified traveler
Posted 26 Oct 2024
Really friendly and accommodating staff. Very close to highways for newport news or richmond. Breakfast was good. Lots of restaurants nearby
Comment from Hotel Management
27 Oct 2024 by Management, Hotel Management
Thank you Elizabeth for the positive review. We are glad you enjoyed your stay. We hope to see you return soon.Have a good day!
by A verified traveler
Posted 24 Oct 2024
Hotel was comfortable, breakfast was great. We stopped there on a whim to get a room and the front desk agent said he couldn't match the price we found online so suggested I book online. I sat 10 feet away from him on my phone to save $70. Weird, but I did it.
Comment from Hotel Management
25 Oct 2024 by Management, Hotel Management
Thank you for your comments as we try to offer the best price. We are glad you enjoyed your stay .
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Holiday Inn Express, Hotel Management
Thank you for taking the time to provide your valuable feedback. We apologize that your experience was less than ideal, and we hope you will give us another chance to prove ourselves. Please contact us at to discuss your experience further.
by A verified traveler
Posted 17 Oct 2024
Great stay!
Comment from Hotel Management
18 Oct 2024 by Holiday Inn Express Staff, Hotel Management
Thank you for your 5-star review! We're glad to know you had a great experience with us. We're always looking to provide the best service possible. We really appreciate you being a customer and helping to share the word about us.
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Mina Guirguis -General Manager , Hotel Management
Dear Peggy,Thank you for choosing Holiday Inn Express and for taking the time to provide your great feedback about your experience at Holiday Inn Express WILLIAMSBURG. We are pleased to learn that your overall experience at our hotel was memorable.We look forward to welcoming back you soon to our hotel.Kind Regards,
