Ratings based on 989 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Jan 2025
Comment from Hotel Management
15 Jan 2025 by Steven Trave, Hotel Management
Dear Brudas,Thank you for providing us with your feedback regarding your recent stay. We were delighted to learn that you were satisfied with your hotel experience. Thank you very much for your business and we hope to welcome you back very soon.
by A verified traveler
Posted 5 Jan 2025
Comment from Hotel Management
15 Jan 2025 by Steven Trave, Hotel Management
Dear Jeffrey,Thank you for providing us with your feedback regarding your recent stay. It appears that you were very satisfied with the services that we provided for you. Thank you for your business and we hope to welcome you back very soon.
by A verified traveler
Posted 2 Jan 2025
It was all very well maintained.
Comment from Hotel Management
15 Jan 2025 by Steven Trave, Hotel Management
Dear Hazel,Thank you for providing us with your feedback regarding your recent hotel experience. We were delighted to learn that you found our hotel to be well maintained. We always strive to please our guests. We thank you for your business and we hope to see you again very soon.
by A verified traveler
Posted 31 Dec 2024
The staff was the best, especially the breakfast staff and omelet chefs! Everyone was very happy and respectful. The facility was clean and well kept. Easy access to Busch Gardens, outlet and Colonial Williamsburg.
Comment from Hotel Management
15 Jan 2025 by Steven Trave, Hotel Management
Dear Christine,Thank you for your favorable review regarding your recent hotel experience. We were excited to learn that you liked the services that our staff provided for you. We want to thank you for giving us your business and we hope to welcome you back in the near future.
by A verified traveler
Posted 28 Dec 2024
Comment from Hotel Management
15 Jan 2025 by Steven Trave, Hotel Management
Dear Ming Hsun,Thank you for your favorable feedback regarding your recent hotel experience. We were delighted to learn that you were very satisfied with the product and services that we provided for you. Thank you for your business and we hope to welcome you back during a future trip into the Williamsburg area.
by A verified traveler
Posted 27 Dec 2024
We are so glad they changed the front desk staff. The current staff was kind, professional, and attentive.
Although the place was clean and well run l, the in suite bathrooms need tlc.
Made to order breakfast was wonderdul. We will come back.
Comment from Hotel Management
27 Dec 2024 by Steven Trave, Hotel Management
Dear Audra,Thank you for your positive feedback regarding your recent hotel experience. We were glad to learn that you were satisfied with your stay experience and that you enjoyed our breakfast buffet. We appreciate your business and we hope to welcome you back soon again.
by A verified traveler
Posted 27 Dec 2024
by A verified traveler
Posted 25 Dec 2024
I was surprised at the price we were able to get our rooms. This place lived up to the name. The inside was elegantly decorated for Christmas. The staff was friendly. The atrium was a beautiful place to hang out, and they probably have the best free breakfast you’ll find at a hotel.
Comment from Hotel Management
27 Dec 2024 by Steven Trave, Hotel Management
Dear Josh,Thank you for providing us with your positive feedback regarding your recent hotel experience. We were glad to learn that you enjoyed your stay with us. Thank you very much for your business and we hope to welcome you back on a future trip into the Williamsburg area.
by A verified traveler
Posted 21 Dec 2024
Hot water heater went out. Could not take hot shower last 2 days there. One employee told me that hotel always puts band aids on issues like hot water boiler to save money.
Comment from Hotel Management
27 Dec 2024 by Steven Trave, Hotel Management
Dear Billy,Thank you for your feedback regarding your recent hotel stay. We want to sincerely apologize that we had no hot water available during your stay due to our Boiler breaking down. The Boiler has since been replaced and our hot water issue has been fixed. We would like to thank you for your business and we hope to welcome you back very soon.
by A verified traveler
Posted 19 Dec 2024
Everything went well, no issues or complaints. Loved the breakfast and evening reception. My room (500) could stand some cosmetic attention but otherwise it was great and i shall return!
Comment from Hotel Management
27 Dec 2024 by Steven Trave, Hotel Management
Dear Whitney,Thank you for providing us with your positive feedback regarding your recent hotel experience. We were glad to learn that you enjoyed our breakfast buffet as well as our Manager Reception. Thank you very much for your business and we hope to welcome you back during a future trip into the Williamsburg area.
