Ratings based on 1,598 Verified Reviews
3.4 Room cleanliness
4.2 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
The property seems to be in disrepair. Our first room had the wall heater slightly out of the wall, displaying a hole to the outside.
by A verified traveler
Posted 22 Nov 2024
This isn’t my first visit to this hotel, but I must say, they truly surprised me this time! The staff was incredibly polite and attentive, promptly addressing any concerns with professionalism. While the building has an older charm, they’ve maintained it beautifully—it’s really clean and well taken care of. It’s also reassuring to see that they’re actively working on resolving some humidity issues. Overall, a wonderful stay, and I look forward to coming back again!
by A verified traveler
Posted 22 Nov 2024
Area around the property is unkempt. Mattresses are old and uncomfortable. There was lipstick on the pillowcase.
Comment from Hotel Management
22 Nov 2024 by Rica Rendon, Director, Hotel Management
Dearest Jessica,Thank you for taking the time to share your experience with us. We are sorry to hear that your stay did not meet your expectations. Please accept our sincere apologies for any inconvenience caused. We take your feedback seriously and will use it to improve our services.We have taken note of your feedback and are looking into it for further improvement. Our goal is to provide you with the best possible stay and we believe that this will help us achieve that. We hope to have the chance of hosting you again.
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Rica Rendon, Director, Hotel Management
Dearest Wendy,We strive to provide exceptional service to all of our customers, and it's always rewarding to hear that we've succeeded in doing so. We're glad that our services met your expectations, and we're happy to have met your expectations.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Rica Rendon, Director, Hotel Management
Dearest Julia,We're delighted to hear that you were satisfied with our services. Thank you for the positive review and for choosing us as your host! We hope to have you back at the property very soon.
by A verified traveler from Bridgewater
Posted 17 Nov 2024
Fire alarm went off and dogs smell in our room.
Comment from Hotel Management
18 Nov 2024 by Rica Rendon, Director, Hotel Management
Dearest Cynthia,We're so happy to hear that you had a positive experience with us. Thank you for taking the time to leave a review and for your continued patronage. We hope to have the chance to host you again very soon.
by A verified traveler
Posted 15 Nov 2024
Good stay
Comment from Hotel Management
15 Nov 2024 by Rica Rendon, Director, Hotel Management
Dearest Duan,We strive to provide exceptional service to all of our customers, and it's always rewarding to hear that we've succeeded in doing so. We're glad that our services met your expectations, and we're happy to have met your expectations.
by A verified traveler
Posted 11 Nov 2024
Need more care inside and outside
Comment from Hotel Management
12 Nov 2024 by Rica Rendon, Director, Hotel Management
Dearest Maritza,Thank you for taking the time to share your experience with us. We are sorry to hear that your stay did not meet your expectations. Please accept our sincere apologies for any inconvenience caused. We take your feedback seriously and will use it to improve our services.We have taken note of your feedback and are looking into it for further improvement. Our goal is to provide you with the best possible stay and we believe that this will help us achieve that. We hope to have the chance of hosting you again.
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Guest Relations Specialist, Hotel Management
Thank you for your recent stay at Country Inn Williamsburg and for sharing your review. If there’s anything specific we could do to make your next visit even better, we’d love to hear from you. We look forward to welcoming you again and ensuring your next stay is even more enjoyable.
by A verified traveler from Falmouth
Posted 3 Nov 2024
I liked it
Comment from Hotel Management
4 Nov 2024 by Rica Rendon, Director, Hotel Management
Dearest Zkeria,We're delighted to hear that you were satisfied with our services. Thank you for the positive review and for choosing us as your host! We hope to have you back at the property very soon.
