Ratings based on 1,557 Verified Reviews
3.4 Room cleanliness
4.2 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jan 2025
Staff was nice breakfast was nice. But there was mold in our room on the pictures staff came and took the pictures out. There was a spill of some sort all over the night stand. Overall the mold and cleanliness was the only downside.
Comment from Hotel Management
3 Jan 2025 by Rica Rendon, Director, Hotel Management
Dearest Alyssa,Thank you for taking the time to leave a review. We appreciate your feedback and are taking looking into the details you have shared. We make sure to use client's valid feedback as consideration on how we can improve our services to better meet expectations. We hope to have the chance of hosting you again soon in an even better experience.
by A verified traveler
Posted 3 Jan 2025
Close to both parks, Colonial Williamsburg and Busch Garden.
Comment from Hotel Management
3 Jan 2025 by Rica Rendon, Director, Hotel Management
Dearest Jocelyn,Your review means a lot to us and is a true testament to the hard work and dedication of our team. We're honored to have earned your trust and loyalty, and we look forward to serving you again in the future.
by A verified traveler
Posted 1 Jan 2025
Comment from Hotel Management
2 Jan 2025 by Rica Rendon, Director, Hotel Management
Dearest NeCole,We want to extend our sincerest apologies for the less-than-satisfactory experience you had during your stay with us. We truly value feedback from our guests, as it provides us with valuable insights into areas where we can improve our services. Your comments have not gone unnoticed, and I want to assure you that we take them very seriously.Thank you for bringing this matter to our attention, and I hope we can have the opportunity to welcome you back and provide you with the exceptional service you deserve.
by A verified traveler
Posted 1 Jan 2025
Bed was broken, coffee machine was broken
Comment from Hotel Management
2 Jan 2025 by Rica Rendon, Director, Hotel Management
Dearest Akiko,Thank you for taking the time to share your experience with us. We are sorry to hear that your stay did not meet your expectations. Please accept our sincere apologies for any inconvenience caused. We take your feedback seriously and will use it to improve our services.We are looking into the matter to help us enhance our guest experience. Our goal is to provide you with the best possible stay and we believe that this will help us achieve that. We hope to have the opportunity to host you again.
by A verified traveler
Posted 30 Dec 2024
Very polite and attentive Staff. The hotel is old itself is old but they did a good job from what I'm used to from my prior visits to the hotel.
Comment from Hotel Management
2 Jan 2025 by Rica Rendon, Director, Hotel Management
Dearest Richard,At our property, we strive to provide exceptional service to all of our customers, and it's always rewarding to hear that we've succeeded in doing so. We're glad that our services met your expectations, and we're excited to see you again very soon.
by A verified traveler
Posted 29 Dec 2024
The breakfast was good. Lots of options.
Comment from Hotel Management
30 Dec 2024 by Rica Rendon, Director, Hotel Management
Dearest Marie,We take pride in our services and work hard to ensure that every customer has a positive experience with us. It's reviews like yours that motivate us to continue providing the best possible service to our customers. We hope to see you again soon.
by A verified traveler
Posted 28 Dec 2024
The breakfast was a nice spread. Included sausage and biscuits, bacon, sausage, scrambled eggs, waffles plus pastries cereals and yougurt and fruit. However the waffle station was covered in mix you couldn’t put your plate down for the mess. Tables in dinning room were covered with syrup juice and coffee. The biggest complaint there was a party going on in the hallway and several rooms two nights in a row. Unfortunately the only two nights we stayed there. Besides not being able to sleep it was an average hotel for the money. They did some things well and others a fail like cleaning during breakfast.
Comment from Hotel Management
30 Dec 2024 by Rica Rendon, Director, Hotel Management
Dearest Connnie,It's great to hear that you had a positive experience with us. We appreciate your business and hope to see you again soon!
by A verified traveler
Posted 27 Dec 2024
Awesome place.
Comment from Hotel Management
30 Dec 2024 by Rica Rendon, Director, Hotel Management
Dearest Ryannjay,At our property, we strive to provide exceptional service to all of our customers, and it's always rewarding to hear that we've succeeded in doing so. We're glad that our services met your expectations, and we're excited to see you again very soon.
by A verified traveler
Posted 26 Dec 2024
Disappointing stay. Room cleanliness was subpar with sticky bathroom floors and wrinkled linens. An extra bed cover was carelessly left on the bed when we first entered the room, making us wonder if these linens were changed? There's an overpowering cleaning product odor everywhere in the hotel mixed with odor of pets and smoke. The facility is outdated and in desperate need of renovation. Cannot recommend until significant improvements are made.
Comment from Hotel Management
27 Dec 2024 by Rica Rendon, Director, Hotel Management
Dearest Grace,Thank you for taking the time to share your experience with us. We are sorry to hear that your stay did not meet your expectations. Please accept our sincere apologies for any inconvenience caused. We take your feedback seriously and will use it to improve our services.We are looking into the matter to help us enhance our guest experience. Our goal is to provide you with the best possible stay and we believe that this will help us achieve that. We hope to have the opportunity to host you again.
by A verified traveler
Posted 25 Dec 2024
Facilities are good and breakfast is very good
Comment from Hotel Management
26 Dec 2024 by Rica Rendon, Director, Hotel Management
Dearest Nguyen,We're so happy to hear that you had a positive experience with us. Thank you for taking the time to leave a review and for your continued patronage. We hope to have the chance to host you again very soon.
