Ratings based on 833 Verified Reviews
2.9 Room cleanliness
3.4 Service & staff
3.1 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
4 Nov 2024 by SL, Hotel Management
Thank you for being our guest
by A verified traveler
Posted 19 Oct 2024
The room was clean, beds were good but firm, I have no complaints about the room. The rest of the hotel was well used. Stained carpets, chipped paint, marked walls, missing carpet in some places. The property has the potential to be a better hotel it just needs a refresh.
Comment from Hotel Management
23 Oct 2024 by SL, Hotel Management
Hello Mike, We just wanted to say thank you for staying with us. We are happy to hear that you enjoyed your stay as we are aware of the your concerns. We are currently making renovation plans.
by A verified traveler
Posted 13 Oct 2024
We arrived to be told our reservation did not exist. I have tried reaching a real person at expedia but cannot find a phone number to a person.
Comment from Hotel Management
23 Oct 2024 by SL, Hotel Management
Hello Margaret, I am sorry to hear that you ran into some issues at check-in. Our number one priority is to provide great customer service to our guests, so I will be looking into this. I apologize for any inconvenience this has caused you.
by A verified traveler
Posted 13 Oct 2024
Needs renovation extremely bad, wall paper was held together with staples in places and simply falling off walls in other places. Over all the place just doesn’t look nice at all. I wasn’t expecting a 5 star resort to begin with but it still came in under my expectations. Things like blankets ripped up and falling apart so they put an extra sheet over the blanket to hide it. Would have to unplug the refrigerator to use the microwave. Only one elevator works and it was on the other side of the property. The breakfast was very limited and not good at all.
Comment from Hotel Management
23 Oct 2024 by SL, Hotel Management
Dear John, I am sorry that your experience at our property was below standard. We are under new ownership and will be working very hard on renovations. I am truly sorry for any inconvenience.
by A verified traveler from Woodbridge
Posted 13 Oct 2024
Found roaches in the room, bath tub was not cleaned hair all over, bed one corner broken. Carpet never cleaned
Comment from Hotel Management
23 Oct 2024 by SL, Hotel Management
I'm sorry for the inconvenience that you experienced during your stay at our hotel. I've addressed your concerns with our housekeeping staff, and they will make every effort to do a better job in the future. Our number one priority is our guests, and we appreciate your feedback.
by A verified traveler
Posted 12 Oct 2024
The property was average. We had to ask several times to get some things fixed.
Comment from Hotel Management
24 Oct 2024 by SL, Hotel Management
Hello Billy, Thank you for taking the time to share your concerns about your recent stay. We appreciate your feedback and will address the issues you mentioned.
by A verified traveler
Posted 9 Oct 2024
They need to keep it clean
Comment from Hotel Management
23 Oct 2024 by SL, Hotel Management
Thank you for your feedback. I have forwarded your concerns to the housekeeping team. We appreciate your business and look forward to serving you again soon.
by A verified traveler
Posted 6 Oct 2024
Didn't stay there
Comment from Hotel Management
23 Oct 2024 by SL, Hotel Management
Dear Anthony, I'm sorry for any inconvenience you may have experienced during your stay at our hotel. We appreciate your feedback and will work hard to address your concerns.
by A verified traveler
Posted 2 Oct 2024
This is a class in itself among run down places
Comment from Hotel Management
23 Oct 2024 by SL, Hotel Management
I'm sorry that you felt this way about our hotel. We are under new ownership and are working very hard on renovations. We hope that you will give us another chance and see the improvements we have made.
by A verified traveler
Posted 30 Sep 2024
Joleans is amazing..bathroom by bar is horrible..website said hot and pool but they are all out service...and days free breakfeast nothing..going thru remdoel and needs to be done asap
Comment from Hotel Management
24 Oct 2024 by SL, Hotel Management
Thank you for your concerns about the bathroom near the bar at our hotel. We appreciate your feedback and will address the issues you mentioned.
