Ratings based on 326 Verified Reviews
4.0 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
The staff was very accommodating and polite. I enjoyed the activities that the resort had to offer as well as the local foods and shops. I highly recommend this location and I cannot wait to come back.
Comment from Hotel Management
2 Jan 2025 by Tahlia Mather, Hotel Management
Good Afternoon Renay,Thank you so much for your wonderful review! We’re thrilled to hear that you found our staff accommodating and polite and that you enjoyed the activities, local foods, and shops. Your kind recommendation means the world to us!It’s always our goal to create memorable experiences for our guests, and we’re delighted that you’re already looking forward to your next visit. We can’t wait to welcome you back for another fantastic stay!
by A verified traveler
Posted 22 Dec 2024
Comment from Hotel Management
22 Dec 2024 by Tahlia Mather, Hotel Management
Good Afternoon Alvin,Thank you for your feedback!
by A verified traveler
Posted 11 Dec 2024
This place should have 5 stars! Don’t listen to the negative reviews. The staff are always friendly and accommodating. We got our toothpaste confiscated by TSA and a horrible layover delay. The start behind the counter provided us with toothpaste at our door before we even finished checking in. The food was fresh and different every night for dinner. The resort itself is quiet and empty to my preference. Since the sun sets around 5:30 in December, by the time you shower and eat dinner, depending on how long that takes, there is not much happening in terms of night life. There was one night of karaoke which was fun. If you prefer a lively resort at night, look elsewhere. If you want to relax then this is the right choice. I would come back for a relaxing quick stay any time.
Comment from Hotel Management
11 Dec 2024 by Tahlia Mather, Hotel Management
Good Afternoon Nina,Thank you for your feedback! Thank you so much for your kind and detailed review! We’re thrilled to hear that you enjoyed your stay and found our team to be friendly and accommodating. We’re especially glad we could help with the toothpaste after your travel challenges—our goal is to make every guest feel cared for from the moment they arrive.It’s wonderful to know you appreciated the fresh and varied dinner options and the peaceful ambiance of our resort. Thank you for choosing to stay with us and for sharing your experience. We would be delighted to welcome you back anytime for another relaxing getaway!Best regards,
by A verified traveler
Posted 22 Nov 2024
Very relaxing
Comment from Hotel Management
25 Nov 2024 by Tahlia Mather, Hotel Management
Good Morning John,Thank you for your feedback we hope to have you visit our resort in the near future.
by A verified traveler from Nassau
Posted 17 Nov 2024
The hotel staff were all really nice and accommodating. All that i interacted with were lovely and willing to help.
Comment from Hotel Management
18 Nov 2024 by Teena J., Hotel Management
Thank you for sharing your experience with us! You are appreciated and hope to see you soon.
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Tahlia Mather, Hotel Management
Good Morning Valeria,Thank you for your feedback.
by A verified traveler
Posted 12 Oct 2024
There were 4 of us in my party and we all agreed there was nothing bad to say about our stay. The property was beautiful and the staff went above and beyond. Every staff member we encountered made us feel welcomed and were great fun to be around. Food was excellent as well!! Would definitely go back again.
Comment from Hotel Management
13 Oct 2024 by N. Clarke, Hotel Management
Greetings from The Grand Lucayan Jan! Thank you so much for choosing to stay at our resort and for taking the time to share your wonderful review! Your feedback means a lot to us. We're thrilled to hear that you and your party enjoyed your time with us. We are happy to hear that you were pleased with the services of our team. We hope to have the privilege of welcoming you again in the not too distant future, to enjoy our amazing staff and our beautiful shores! Until then, Warm regards
by A verified traveler
Posted 11 Sep 2024
The rooms had a strong mildew smell and felt super humid and were outdated. The A/C in the room wasn’t working properly so you either froze or felt super humid that even the carpet felt wet. Beautiful beach and pool area despite the birds pooping in the pool. Some staff was not friendly and felt like it was a chore for them to wait on you but there were also great bartenders like “Alicia” she was amazing. The spa was mildew ridden we couldn’t tolerate even walking by there to get to the gym. There was 1 restaurants which only opened for breakfast and dinner. Lunch can be ordered by the pool bar or pizza. The elevator only worked the first day and we were on the third floor so every time had to climb steps, including when we checked out a day earlier than planned with our suitcases. There’s absolutely no nightlife or entertainment only a day DJ.
Toward the end of our stay we found out the resort was sold.
Comment from Hotel Management
11 Sep 2024 by Tahlia Mather, Hotel Management
Good Morning Milagros, We're deeply sorry for this bad experience you encountered at our resort we hope to see you again in the future and we'll ensure that you have a better experience in the destined future.Grand Regards,
by A verified traveler
Posted 24 Aug 2024
Front desk clerk and manager were incompetent at finding our reservation or a solution for over 20 minutes. We had to request refund and book a hotel elsewhere.
Comment from Hotel Management
27 Aug 2024 by Tahlia Mather, Hotel Management
Good Day Juan,Thank you for your feedback.We are sorry for the inconvenience caused. We look forward to you booking at our resort in the future. We will ensure that you have a better experience. Until next time,Warm regards.
by A verified traveler
Posted 23 Aug 2024
Rooms nice, food horrible was served spoiled sauce twice, chef Dwain Claire was extremely rude instead of taking the criticism and trying to doing better, the last day we took off the all inclusive package‼️‼️ the food was deplorable.
Comment from Hotel Management
27 Aug 2024 by Tahlia Mather, Hotel Management
Nikiyah, thank you for staying with us and sharing your feedback. We are sorry to hear about your experience. We are addressing your concerns and trust that we can welcome you again in the not to distant future.Grand regards!
