Ratings based on 965 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Confortable and clean
by A verified traveler
Posted 9 Nov 2024
Door to room didn't have a bolt lock. Train was loud near property. Front desk personnel were nice.
Comment from Hotel Management
13 Nov 2024 by Nancy Y., Hotel Management
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6
by A verified traveler
Posted 8 Nov 2024
Good property to stay in Williams. Train noise can be hear but it isn’t that bad. Wish there was more options for breakfast but not bad! Would stay again.
Comment from Hotel Management
15 Nov 2024 by Nancy Y., Hotel Management
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6
by A verified traveler from conneaut
Posted 2 Nov 2024
Nasty dirty smelly. Splurge a little and go somewhere else
Comment from Hotel Management
6 Nov 2024 by Brand Experience Team, Hotel Management
Hi Amy, We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you. Natalie #Team6
by A verified traveler from conneaut
Posted 1 Nov 2024
Checked in. Asked the lady if there was anyway possible to get top floor she said they were empty tonight and weren’t putting anyone up there because they only had one housekeeper. Ok. I’m fine with that. Get our key room smells, poorly lit lighting so you can see how filthy it is. loose long hair strands on a pillow, crumbs on one of the bed sheets. Went and asked for 2 extra pillows cause I need 2 for my head cause I’m a side sleeper and I have bad hips and needed a pillow between my legs. She says they only have 2 extra pillows and they just gave them out. Seriously? 2 extra pillows? I asked for possibly pillows from empty room since they had 1 other car in the parking lot. She said no. Husband went down and asked for a pillowcase for the obviously dirty pillow. Spiderwebs obvious on several of the walls above beds and drapes. Bathroom had a lot of mold in the shower and on the ceiling. You didn’t even have to look it was soooo obvious!! What the heck?! I was gonna cancel our other night here but we were already charged and non refundable…😡 like seriously. When hotels are obviously this bad, and you can prove it to the people right after check in within minutes, it should be mandatory that they have to allow you to cancel and reimburse you.. NEVER AGAIN. Felt like I needed shower shoes! Felt like I had cooties after a shower that shampoo and conditioner was not included… thank goodness my young daughter had have a mind and took the shampoo and conditioner from our last
Comment from Hotel Management
1 Nov 2024 by Brand Experience Team, Hotel Management
Hi Traveler,Your feedback means a great deal to us, and we take it very seriously. We are eager to understand your specific concerns so that we can promptly address them and enhance our services in the future. Please contact us to discuss this matter further.Maz K.#Team6
by A verified traveler from Tucson
Posted 27 Oct 2024
Beds were comfortable
Comment from Hotel Management
28 Oct 2024 by Brand Experience Team, Hotel Management
Hi Carl, We are glad you enjoyed your stay!Maz K.#Team6
by A verified traveler
Posted 21 Oct 2024
by A verified traveler
Posted 18 Oct 2024
Very friendly staff. Quiet and clean accommodations. Reasonable price.
by A verified traveler
Posted 17 Oct 2024
Great Place to stay. Great Staff, they all spoke very well'
Comment from Hotel Management
18 Oct 2024 by Nancy Y., Hotel Management
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6
by A verified traveler
Posted 13 Oct 2024
The location is good, and the room is spacious, but it’s very noisy because of the passing trains, and I can hear people talking loudly in the hallway. There’s not much soundproofing, and I found hairs on the towels.
Comment from Hotel Management
14 Oct 2024 by Brand Experience Team, Hotel Management
Hi Wonhwa, Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6
