Ratings based on 962 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jan 2025
Quiet and great staff
Comment from Hotel Management
17 Jan 2025 by by The Team at DoubleTree Suites Tucson (Williams, Hotel Management
Hello Andrew, thank you for leaving us with a review. We are glad to see that you enjoyed your stay with us and our staff! We hope to see you again soon!
by A verified traveler
Posted 10 Jan 2025
No issue
Comment from Hotel Management
17 Jan 2025 by by The Team at DoubleTree Suites Tucson (Williams, Hotel Management
Hello Andrew, thank you for the review and enjoyed your stay! We hope to welcome you back soon!
by A verified traveler
Posted 10 Jan 2025
Great stay
Comment from Hotel Management
17 Jan 2025 by by The Team at DoubleTree Suites Tucson (Williams, Hotel Management
Hello Andrew, we are glad to see that you enjoyed your stay with us. We hope to welcome you back soon!
by A verified traveler
Posted 6 Jan 2025
We were there 6 nights and our room was serviced 1 time. The breakfast was misleading. They provided nasty eggs and any meat or bread you had to pay for. Or it was always closing early. We couldn't figure it out. Staff was nice. The room was nice and big.
Comment from Hotel Management
17 Jan 2025 by by The Team at DoubleTree Suites Tucson (Williams, Hotel Management
Hello Jeffery, we're sorry to hear about your experience and appreciate you bringing these issues to our attention. We're glad to see that you enjoyed our staff, and the room met your expectations. We've noted your comments, and we'll share them with our team as we strive to improve. We hope to welcome you back soon. Thank you
by A verified traveler
Posted 5 Jan 2025
I’m only half way through my stay. I needed to extend. The entire staff I have encountered have been nothing but kind and courteous. And accommodating. I became ill on my trip and they have done what they can to make key exchanges and even a room change as quick and easy as possible for me along with well wishes. I will definitely be staying here again.
Comment from Hotel Management
6 Jan 2025 by Kim, Hotel Management
Sorry your trip hasn't gone as planned. Happy to hear that we have be able to make the trip easier for you. Looking forward to having you stay with us next time! Hope you feel better soon!
by A verified traveler
Posted 3 Jan 2025
no duvet for sofa bed.
Comment from Hotel Management
3 Jan 2025 by Kim , Hotel Management
We do not use duvets for the sofa couch, we provide blankets for them. In the closet in the bedroom in a zipped bag are the pillows and a blanket for the sofa couch.
by A verified traveler
Posted 28 Dec 2024
Not clean. Rooms smelled. Run down
Comment from Hotel Management
28 Dec 2024 by Kim , Hotel Management
So sorry you had a poor experience. Next time please reach out to us while you are here so we can try and fix the situation.
by A verified traveler
Posted 27 Dec 2024
Great place!
Comment from Hotel Management
28 Dec 2024 by Kim, Hotel Management
Thank you, glad you had a good experience!
by A verified traveler
Posted 27 Dec 2024
Comment from Hotel Management
5 Jan 2025 by Kim, Hotel Management
Sorry to hear that your stay wasn't a 10/10. Let us know how we can fix it for your next visit
by A verified traveler
Posted 24 Dec 2024
Comment from Hotel Management
27 Dec 2024 by The Team at DoubleTree Suites Tucson (Williams), Hotel Management
Hello Michel, Thank you the review!
