Ratings based on 729 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Port McNicoll
Posted 19 Nov 2024
Wonderful location and staff.
Comment from Hotel Management
19 Nov 2024 by Lys H | Customer Service, Hotel Management
Thank you for your preference! We are really happy to know you enjoyed your stay with us. We will be glad to see you soon!
by A verified traveler from Bronx
Posted 18 Nov 2024
Spectacular views of ocean. Great pool and beach
Comment from Hotel Management
18 Nov 2024 by Lys H | Customer Service, Hotel Management
Thank you for your preference! We are really happy to know you enjoyed your stay with us. We will be glad to see you soon!
by A verified traveler
Posted 3 Nov 2024
Good place to stay
Comment from Hotel Management
3 Nov 2024 by Lys H | Customer Service, Hotel Management
Thank you for your preference! We are really happy to know you enjoyed your stay with us. We will be glad to see you soon!
by A verified traveler
Posted 30 Oct 2024
Royal Sea Aquarium is my favorite destination on the island! The staff is incredible and Belfor was especially helpful this time...Thanks so much!!
Comment from Hotel Management
31 Oct 2024 by Galo D, Hotel Management
Thank you for your preference! We are really happy to know you enjoyed your stay with us. We will be glad to see you soon!
by A verified traveler from san fernando
Posted 22 Oct 2024
The space was and layout of suite was spacious and the beach area was scenic
Comment from Hotel Management
22 Oct 2024 by Galo D, Hotel Management
Thank you for staying with us and for your preference and we hope you enjoyed your stay.
by A verified traveler
Posted 8 Oct 2024
Great place, great staff.
Comment from Hotel Management
8 Oct 2024 by Selene B | Customer Service, Hotel Management
Thank you for staying with us and for your preference and we hope you enjoyed your stay.
by A verified traveler
Posted 6 Oct 2024
Very quiet, relaxing. Staff is excellent. Everyone is very helpful, nice and friendly. Room is comfortable and well maintained.
Comment from Hotel Management
6 Oct 2024 by Lys H | Customer Service, Hotel Management
Thank you for your preference! We are really happy to know you enjoyed your stay with us. We will be glad to see you soon!
by A verified traveler
Posted 3 Oct 2024
I like only snorkeling at the beach. Beach would benefit from more sand. Room was outdated, molds smell was very distinctive, coffee machine didn’t work properly. I requested a different room upon booking, when asked for a change of room upon checking in was told no rooms was available, hotel looked half empty during all our stay ( keep in mind this is timeshare property, which I didn’t know) so they only can give you thats available by timeshare owners. Housekeeping service very poor, rooms not clean properly, everything dirty and dusty. I had to clean everything myself. You have to chase then in the hallway to get toilet paper, towels, tissue. One day housekeep took the 2 rolls of toilet paper we had, so we were left with nothing. Bring your own soap and shampoo and body wash. You don’t get any. The worst was very loud music during weekend from nearby club, even with closed balcony and earplugs it was unbearable until midnight, whole room was shaking.
Comment from Hotel Management
3 Oct 2024 by Ciri D | Customer Service , Hotel Management
Thank you for your feedback. We are really sorry to know you had this issues during your stay with us. We will work hard to improve and provide a better service to our guests.
by A verified traveler from Hillside
Posted 15 Sep 2024
Comment from Hotel Management
16 Sep 2024 by Ciri D // Customer Service , Hotel Management
Thank you for your preference We hope to see you again!!!!
by A verified traveler
Posted 9 Sep 2024
Nice renovated condo with most beautiful view and privacy walking distance of restaurants night life and beaches staff gave us a different condo on request
Comment from Hotel Management
10 Sep 2024 by Ciri D // Customer Service , Hotel Management
Thank you for your preference and staying with us. We hope to see you again!!!!
