Ratings based on 21 Verified Reviews
4.2 Room cleanliness
4.7 Service & staff
3.5 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Perfect spot but need a little more attention
Posted 18 Aug 2024 on HotelsIt is a no desk hotel. If you don’t have phone coverage you can be waiting for a while. Be sure to contact the property before you arrive. or Hotels.com does not give us that information and the phone that is in the web was not the correct one. Our room was very tiny, not room for the luggage and the noise of the second floor was important. However very good location. If you want to have party it is a perfect spot
Comment from Hotel Management
20 Sep 2024 by Team Terra, Hotel Management
Thank you for your feedback
by A verified traveler
Posted 16 Jul 2024
Comment from Hotel Management
18 Jul 2024 by Team Terra, Hotel Management
Thank you for your review, Dupal! We look forward to welcoming you back soon!
by A verified traveler
Posted 7 Apr 2024
Staff was very kind and helpful. Quiet and safe area walking distance to “downtown”.
- Windows are small, little natural light in rooms. Some walls need to be repainted.
Comment from Hotel Management
20 Apr 2024 by Team Terra, Hotel Management
Hi Karen thanks for your review and comments, we really appreciate them and will take them into consideration for the future. Regards
by A verified traveler
Posted 2 Apr 2024
Hotel property was great. The views on the balcony and private beach was a nice site. Fanny was awesome in the mornings and provided free breakfast. Didn't want to leave !
Comment from Hotel Management
20 Apr 2024 by Team Terra, Hotel Management
Thank you Kandis...nive that you enjoy it.Hope to see you soon.
by A verified traveler
Posted 29 Feb 2024
Comment from Hotel Management
23 Mar 2024 by Team Terra, Hotel Management
Thank you for you review and happy you had a great time with us. Hope to see you soon.
by A verified traveler
Posted 16 Feb 2024
Comment from Hotel Management
22 Feb 2024 by Tirsa, Hotel Management
thank you for your review Molly Rose! it was very nice having you both here hope to see you again soon!
by A verified traveler
Posted 23 Jan 2024
Very much enjoyed my stay at Terra!
Comment from Hotel Management
22 Feb 2024 by Tirsa, Hotel Management
thank you so much Marit! was very nice to have you here
by A verified traveler
Posted 22 Jan 2024
Don’t stay in the upstairs unit, the sewage from the tub and toilet comes into the shower.
Comment from Hotel Management
21 Sep 2024 by Team terra, Hotel Management
Thank your for your feedback
by A verified traveler
Posted 20 Jan 2024 on Hotels
Comment from Hotel Management
21 Sep 2024 by Team terra, Hotel Management
Thank you for your feedback
by A verified traveler
Posted 15 Dec 2023
If you’re looking for a centrally located Willemstad property with cold AC and a hostel/B B feel, this is it! Staff was accommodating and polite. Property maintenance was a bit loose (ex: cocktail napkin sat in the hallway for three days, old, failing chairs near beach area, burned out lights in room and outdoor seating area, dying plants in planters, etc) and upgrades felt a bit rushed (ex: faucets loose on tub and bathroom fixtures) with a DIY feel to their fit-and-finish. Stayed in a unit on the top floor - stairs were extremely steep (would not be appropriate for anyone with mobility limitations) and unfortunately had a faint-to-moderate sewage smell lingering for the duration of our stay (possibly plumbing related). If you rent a car, be aware that weekend parking can be very challenging. Overall, the homemade breakfast was appreciated, and location was convenient.
Comment from Hotel Management
15 Dec 2023 by Tirsa, Hotel Management
Thank you for your feedback Jenna! Now that we are closed for a few days we are making a lot of changes! Hope to see you again soon :)
