Ratings based on 993 Verified Reviews
3.8 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
2nd year staying beautiful beach’s. Stayed for 10 days
Snorkeling really nice
by A verified traveler
Posted 13 Nov 2024
The room that was giving to me and my wife was not the greatest for our anniversary
Comment from Hotel Management
14 Nov 2024 by Nathan Morishaw, Hotel Management
Dear Gustavo,Thank you for taking the time to share your feedback with us. We appreciate your honest comments. We are sorry to hear that your accommodation did not meet your expectations, especially during your anniversary. We strive to provide exceptional accommodations for our valued guests, and we regret that we fell short during your stay. We value your feedback and will be reviewing the concern you mentioned to improve our services and offerings. We hope you will give us another opportunity to provide you with a truly memorable experience in the future. Kind regards,
by A verified traveler
Posted 12 Nov 2024
The resort is small but very beautiful with amazing views and clear blue waters. I stayed at Sunscape for 7 days and spent much time out of the resort. The dining options were limited and they oftentimes ran out of menu items and even drinks. I had more meals outside of the resort than inside, which unfortunate as my package was supposed to include meals. I was mostly disappointed with the staff at Sunscape. I've stayed in many resorts throughout the Caribbean and I'd have to say the staff, at this resort, were the unfriendliest I've ever experienced. I found 3 women (from the entire trip) who were a pleasure to deal with, these women were so pleasant, attentive and just amazing people. Whats funny is the friendliest staff there were not native to the island but came from Jamaica!
Comment from Hotel Management
12 Nov 2024 by Nathan Morishaw, Hotel Management
Dear Chandrana, Thank you for taking the time to share your experience with us. We extend our sincerest apologies for any areas where we fell short of your expectations.We take your concerns seriously. Rest assured, we have taken note of the aspects you mentioned, and our team is actively working on addressing them to enhance the overall guest experience.We're delighted you enjoyed the beautiful scenery, clear waters, and amazing views our resort has to offer. Our goal is always to provide a welcoming, all-inclusive experience to all our valued guestsWe appreciate you highlighting the positive experiences you had with specific team members, and we’ll make sure your compliments reach them.Your feedback will be shared with our management team to help improve guest service and dining availability for a better overall experience. We hope you'll give us another opportunity to provide you with the warm, friendly service and diverse dining options you expect. Thank you again for your valuable feedback.
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Nathan Morishaw, Hotel Management
Dear Celica, We sincerely apologize for your experience at Zoetry Curaçao Resort & Spa. Your feedback is crucial to us as we strive to improve our services. We are committed to addressing these inconveniences and ensuring that future valued guests have a positive experience. We appreciate your patience and understanding. We hope to have the opportunity to welcome you back to Zoetry Curaçao in the future, and provide you with a truly exceptional experience.
by A verified traveler
Posted 21 Oct 2024
Customer service was terrible. Food wasn’t that great. The facilities are outdated. People working there is unfriendly.
Comment from Hotel Management
21 Oct 2024 by Nathan Morishaw, Hotel Management
Dear Laura,We apologize for the negative experience you had at Sunscape Curaçao Resort, Spa & Casino. Your feedback is valuable to us, and we take your concerns seriously.We understand your disappointment with the customer service, food quality, and overall experience. Your feedback will be used to identify areas where we need to improve.We are committed to providing a high-quality experience for all our valued guests.Thank you for sharing your feedback. We hope to have the opportunity to welcome you back to Sunscape Curaçao Resort, Spa & Casino in the future.Sincerely,Nathan MorishawAssistant Social Media Manager & EConcierge
by A verified traveler from San Tan Valley
Posted 20 Oct 2024
The beaches are amazing!
Comment from Hotel Management
21 Oct 2024 by Nathan Morishaw , Hotel Management
Dear Dana, We're glad you enjoyed the beautiful beach of Sunscape Curaçao Resort, Spa Casino!We hope to welcome you back to Sunscape Curacao in the future for another unforgettable vacation.Sincerely,
by A verified traveler
Posted 17 Oct 2024
A problem with having the public beach next to sunscape.
The locals, (teens) will cross over and do steal, we lost a small Item. So careful of what you have laying around.
The snorkeling was wonderful.
Comment from Hotel Management
21 Oct 2024 by Nathan Morishaw , Hotel Management
Dear Ralph,We appreciate you taking the time to share your feedback about your recent stay at Sunscape Curacao Resort, Spa & Casino. We understand your concern regarding the theft incident and apologize for any inconvenience or distress it may have caused.We take the safety and security of our guests very seriously. We will investigate this matter further and take appropriate measures to enhance security.We hope you will consider visiting us again in the future, where you will experience a more positive and secure stay.Sincerely,
by A verified traveler
Posted 14 Oct 2024
If I can give this property a rating below zero that’s what I would do. I had such a terrible experience at this property. The rooms were filthy. They were severely understaffed. The property itself needs a major renovation. The food selection was terrible. The service was very unsatisfactory. This was such a horrific experience. I would never stay at another Sunscape property. If Staying on the resort was our only option we were had such a horrible vacation. There was nothing about this property that we liked. From the moment of check-in to check out, our stay was horrendous. We got to the hotel around 1 PM. Our room wasn’t ready until about 4:30. They weren’t even apologetic about it. The room was disgusting, Our ceiling was leaking the whole five day duration of our day, And when we inform the staff, the best thing they could do is come to the room and put down towels under the leak. They restock the mini fridge once during our stay. We had to call to ask hotel staff to come clean the room. The restaurants on the resort was zero out of 10. The wait Is always long and the food always comes out cold. Honestly, this was such a disappointing experience. It was mind blowing.
Comment from Hotel Management
15 Oct 2024 by Nathan Morishaw, Hotel Management
Dear Leila,We understand that your experience at Sunscape Curacao Resort, Spa & Casino did not meet your expectations, and we apologize for any inconveniences you encountered. Your feedback is valuable to us, and we will take immediate action to address the issues you raised.We are committed to providing a high-quality experience for all our guests, and we apologize for the shortcomings in your stay. We will investigate the issues regarding the rooms, staffing, property condition, food selection, and service.We strive to maintain high standards in all aspects of our resort and are dedicated to continuous improvement. Thank you for sharing your experience. We hope to have the opportunity to welcome you back to Sunscape Curacao Resort, Spa & Casino in the future.Sincerely,Nathan MorishawAssistant Social Media Manager & EConcierge
by A verified traveler
Posted 13 Oct 2024
Love the resort, the beach was amazing. Perfect resort for weekend or family vacation.
The air conditioning needs updating. But overall it was an excellent vacation!
Comment from Hotel Management
14 Oct 2024 by Nathan Morishaw, Hotel Management
Dear Stacy, Thank you for your Expedia review of our property.We apologize for the inconveniences experienced duing your stay. On a brighter note, we are glad that you enjoyed your stay at Sunscape Curacao Resort, Spa & Casino and that you enjoyed our white sandy beach. We hope to have you back for aneven better stay in the future. Kind regards
by A verified traveler
Posted 12 Oct 2024
We enjoyed our stay at Sunscape. The only negative comment we have was room service was difficult to reach. The would continue to ring and we would have to try several times before we reached anyone to take our order.
Comment from Hotel Management
14 Oct 2024 by Nathan Morishaw, Hotel Management
Dear Trisha, Thank you for sharing your feedback! We're glad you enjoyed your stay at Sunscape Curacao Resort, Spa 7 Casino. We apologize for the inconvenience with room service and will address this to ensure more efficient service in the future. We hope to welcome you back for an even better experience next time!Kind regards, Nathan Morishaw
