Ratings based on 772 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
by A verified traveler from Woodhaven
Posted 18 Nov 2024
The property is amazing. However, the staff needs to be retrained. In fact, I should have reached out to customer service sooner.
Staff - the front desk staff needs to be retrained. We had multiple issues with them. For starters, I booked a resort view room with double beds, which clearly states it sleeps 4. The fees say we would need to pay $25 per additional person. This was fine with us, as expedia does not let you change the guest count when booking packes. 2 of us were coming from NY, 1 from Nashville, and 1 from Houston. Before arriving, I contacted the hotel to let them know we would be 4, and I was told this $25 per person fee was only valid for children under the age of 18. This was not clearly stated in the additional fees. We were forced to upgrade our room to an apt for an additional $150 a night.
The housekeepers, towel attendants, and bell hop (the best) were all truly amazing.
Location- second to none. The beach is gorgeous, so many great restaurants around there. Do not sleep on Hemingway. We traveled to Willemstad but had much better food on the Mambo Beach strip. Easy shopping options and so many excursions available to book from within the hotel. There is also an avis next door if you want to explore on your own.
Hotel- the hotel, the rooms, the pool, and the restaurants were all gorgeous. Truly beautiful picturesque surrounding.
Our issues seem to all go down to the front desk. Once they fix these issues, this place will be spectacular.
by A verified traveler from Salem
Posted 16 Nov 2024
Beautiful resort with an ideal location and lovely staff.
Comment from Hotel Management
18 Nov 2024 by Guest Experience, Hotel Management
Dear Kevin Thomas,On behalf of the LionsDive team we want to thank you for your stay and for sharing your stay experience with us. We are glad to hear that you enjoyed your stay including the facilities we offer. We strive to create a perfect experience for our guests.We appreciate your 5 out of 5 rating.Your review will be shared with the team. We look forward to welcoming you back soon. Sunny regards
by A verified traveler
Posted 12 Nov 2024
by A verified traveler
Posted 12 Nov 2024
by A verified traveler
Posted 3 Nov 2024
We stayed at LionsDive for my wife’s birthday. The ocean view room was wonderful. The resort was very clean and welcoming. My wife and I enjoyed everything about this resort. All of the bartenders at the Hemingway were great at mixing drinks, especially Thania(I hope it’s spelled correctly)!
Comment from Hotel Management
5 Nov 2024 by Guest Experience, Hotel Management
Dear Joseph,On behalf of the LionsDive team we want to thank you for your stay and for sharing your stay experience with us. Your review will be shared with the team. We look forward to welcome you back in the near future. Sunny regards
by A verified traveler
Posted 29 Oct 2024
by A verified traveler
Posted 29 Oct 2024
Overall I had a nice stay and would return ! Room was so clean and the bed was very comfortable. Great private beach with plenty of available chairs/umbrellas. Walking distance to Mambo and restaurants. Customer service was great for the most part. Eldrich made my birthday extra special by delivering a card and champagne to my room !
Only hiccup I had was the construction. A little loud in the morning and they blocked my car in. I would recommend parking in the bigger lot in front of the check in building.
Comment from Hotel Management
5 Nov 2024 by Guest Experience, Hotel Management
Dear Anaisa,On behalf of the LionsDive team we want to thank you for your stay and for sharing your stay experience with us. We are sorry the contruction bothered you, it will be done soon.Your review will be shared with the team. We look forward to welcome you back in the near future. Sunny regards
by A verified traveler
Posted 27 Oct 2024
by A verified traveler
Posted 24 Oct 2024
Even though it's a large property, it felt very quiet and relaxing.
Comment from Hotel Management
5 Nov 2024 by Guest Experience, Hotel Management
Dear Debra,On behalf of the LionsDive team we want to thank you for your stay and for sharing your stay experience with us. We appreciate your 5 out of 5 rating.Your review will be shared with the team. We look forward to welcome you back in the near future. Sunny regards
