Ratings based on 380 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Nov 2024
by A verified traveler
Posted 4 Nov 2024
Hot water
Comment from Hotel Management
4 Nov 2024 by ACOYA Management, Hotel Management
Dear Robert,Your 4 star rating is valueable to us and work daily to have satisfied guests such as yourself. Looking forward to host you back soon.Kind regards,Henry MartijnChief Operating Officer
by A verified traveler
Posted 30 Oct 2024
The free shuttle service dct to Mambo Beach & vicinity. The live music events around the pool.
Comment from Hotel Management
31 Oct 2024 by ACOYA Management, Hotel Management
DearJoelle,We are glad to hear that you liked the free shuttle service and live music around the pool. Hoping you'll be back again soon and look forward to making your next stay even more enjoyable.Kind regards,Henry MartijnChief Operating Officer
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
31 Oct 2024 by ACOYA Management, Hotel Management
Dear Nylah,Thank you for this 4 star rating and are happy that our service was up to your expectations.Looking forward to host you back soon.Kind regards,Henry MartijnChief Operating Officer
by A verified traveler
Posted 17 Oct 2024
Had a great stay. Enjoyed chilling at the bar and the fountain show at night
Comment from Hotel Management
31 Oct 2024 by ACOYA Management, Hotel Management
Dear Farley,Thank you for this nice rating.We are happy to see that you enjoyed your stay with us and hope to see you back soon.Kind regards,Henry MartijnChief Operating Officer
by A verified traveler
Posted 15 Oct 2024
Wonderful staff, very tidy !
Comment from Hotel Management
15 Oct 2024 by ACOYA Management, Hotel Management
Dear Nylah,Thank you for this wonderful 4 star rating and are happy that our staff and service met your expectations.Kind regards,Henry MartijnChief Operating Officer
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
15 Oct 2024 by ACOYA Management, Hotel Management
Dear Sharmaine,Thank you for this 4 star rating which serves as encouragement to continue our daily efforts to have satisfied guests such as yourself.Hopefully we can welcome you back soon.Kind regards,Henry MartijnChief Operating Officer
by A verified traveler
Posted 9 Oct 2024
The property was average, room had hairs in the bathroom and looked run down. Would not stay again. They rent out spaces for events which were very noisy to people who are trying to sleep around 10-11pm at night.
Comment from Hotel Management
9 Oct 2024 by ACOYA Management, Hotel Management
Dear Megan,Your feedback about the cleanliness of our facilities is greatly appreciated. We are continuously working on improving our services, and your comments help us focus on what matters most to our guests.In regards to the noise comment, it will be brought to the attention of the team for improvement.Kind regards,Henry MartijnChief Operating Officer
by A verified traveler
Posted 25 Sep 2024
Comment from Hotel Management
9 Oct 2024 by ACOYA Management, Hotel Management
Dear Maraguanela,We thank you for this rating. Feel free to let us know how we could have made your stay more pleasant.Kind regards,Henry MartijnChief Operating Officer
by A verified traveler
Posted 23 Sep 2024
Collin at the reception is the wright person at the wright place in the hospitality industry. Very service minded!
Comment from Hotel Management
9 Oct 2024 by ACOYA Management, Hotel Management
Dear Denise,Thank you for acknowledging the exceptional service provided by our staff. We pride ourselves on our team's dedication to guest satisfaction, and your feedback is a wonderful encouragement.You are always welcome to visit us.Kind regards,Henry MartijnChief Operating Officer
