Ratings based on 100 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.5 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Oct 2024
Comment from Hotel Management
11 Oct 2024 by Gabrielle RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Ashley. The staff and I at the Red Roof Inn & Suites Wilkesboro appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,GabrielleRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 30 Sep 2024
I liked it.
Comment from Hotel Management
2 Oct 2024 by Oshane RediResponse Specialist , Hotel Management
Dear Greg, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES WILKESBORO. We sincerely appreciate your comments and are happy to hear you had a great experience with us. Red Roof goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,Oshane Red Roof Management RediResponse Specialist
by A verified traveler from Snow Hill
Posted 23 Sep 2024
It was a pleasant stay. Staff very courtesy. Plan to stay there next year
Comment from Hotel Management
26 Sep 2024 by Oniel RediResponse Specialist, Hotel Management
Thank you Arlene, for taking the time to write a review of your stay at the Red Roof Inn & Suites Wilkesboro. It is so rewarding to read that you had a good encounter with us and we truly appreciate you making us aware. Another thing we acknowledged was that you took liking to our staff. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,OnielRedRoof ManagementRediResponse Specialist
by A verified traveler
Posted 21 Sep 2024
Comment from Hotel Management
23 Sep 2024 by LaTunde RediResponse Specialist, Hotel Management
Hello Sadagopan, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES WILKESBORO and I received your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
by A verified traveler
Posted 20 Sep 2024
Very noisy outside and around the room something was making alot of noise.
Comment from Hotel Management
22 Sep 2024 by Gabrielle RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Leroy. The staff and I at the Red Roof Inn & Suites Wilkesboro appreciate your 3/5 score following your stay. However, you stated that the noise mentioned hindered your stay, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks,GabrielleRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 19 Sep 2024
by A verified traveler
Posted 3 Sep 2024
Nice friendly atmosphere and clean units!
Comment from Hotel Management
7 Sep 2024 by Samantha RediResponse Specialist, Hotel Management
Dear Mark,Thank you for taking the time to write a review of your stay at the RED ROOF INN & SUITES WILKESBORO. I am happy you were pleased with our clean units along with our nice and friendly atmosphere. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit, prompting your 4/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 7 Aug 2024
Upon entering the room, there was no amenities at all, no hand soap,shampoo, wash cloths, bathmat, only 2 hand towels. The room was moist, everything felt wet including the floor. I asked the desk person for towels etc, I was given 2 soaps, 2 bath towels and 2 wash cloths. She said there was no shampoo. She was very pleasant but the only one working at the hotel.When I went back to the room, the key didn't work, I went back again and there was no one at the desk, I had to wait a long time till she returned to redo my key. The 2nd day I was gone all day and when we came back to our room it had not been serviced, no clean towels or anything. I had to go get towels etc but there was again no one at the desk. After about 30 min a guy came and gave me towels, and again the key didn't work, I was told there isn't daily room maid service, Yikes! I won't be going back again. I felt the staff tried their best and were very polite but there should be another person working to cover them when they leave the front desk.
Comment from Hotel Management
10 Aug 2024 by Olivia RediResponse Specialist , Hotel Management
Hello Nancy, Thank you for taking the time to tell us about your stay at the Red Roof Inn & Suites Wilkesboro. I am glad you found our staff to be very pleasant and polite, despite the issues you listed. Please accept our sincerest apologies for the inconvenience caused by the issues you highlighted. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 5 Aug 2024 on Orbitz
by A verified traveler
Posted 4 Aug 2024 on Hotels
Comment from Hotel Management
7 Aug 2024 by Toujana RediResponse Specialist, Hotel Management
Hello Amir, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Wilkesboro and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,ToujanaRed Roof Management RediResponse Specialist
