Ratings based on 108 Verified Reviews
3.9 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Oct 2024
Good property, nice hospitality but they must change their 1960 model lift.
Comment from Hotel Management
9 Oct 2024 by Author, Hotel Management
Dear guest,
It is nice to hear that you appreciate our hotel and our hospitality. A new elevator is already being planned, but this will take time. However, as it has held up bravely so far and transported our guests safely from upstairs to downstairs, we are glad to have it in the house.
Thank you for choosing us for your stay. We look forward to welcoming you again.
Yours sincerely,
Your team from the
Wilhelms Haven Hotel
Translated with DeepL.com (free version)Dear guest,
It is nice to hear that you appreciate our hotel and our hospitality. A new elevator is already being planned, but this will take time. However, as it has held up bravely so far and transported our guests safely from upstairs to downstairs, we are glad to have it in the house.
Thank you for choosing us for your stay. We look forward to welcoming you again.
Best reguards,
Your team from the
Wilhelms Haven Hotel
by A verified traveler
Only so so … good location
Posted 9 Jul 2024 on HotelsIt is really only so so. Our room had been refurbished (and I paid extra for that) but the pillows and mattress wasn’t great. There were extra pillows in the wardrobe but without pillow covers so not much use. Service mixed - they don’t have a restaurant open but we’re happy to put something in the fridge for us. But when we wanted some hot water for tea they could not provide that in the afternoon. I would have been happy to pay. There is a coffee machine in the room but that never works for tea. Breakfast was just ok. Lots of choice but quality of product not great. (Awful bread rolls). Good tea at breakfast though. All in all mixed. There are better hotels in Wilhelmshaven at that price point I think.
Comment from Hotel Management
26 Aug 2024 by Ihr Team vom Wilhelms Haven Hotel , Hotel Management
Sehr geehrte Kundin/Sehr geehrter Kunde,Es tut uns leid zu hören, dass Ihr Aufenthalt nicht Ihren Erwartungen entsprochen hat. Unser Hotel hat eine lange Geschichte und wir sind stolz darauf, diese mit unseren Gästen zu teilen. In Bezug auf den Aufzug, wir verstehen, dass er nicht modern ist, aber er ist sicher und regelmäßig gewartet.Wir hoffen, dass Sie uns eine weitere Gelegenheit geben, um Ihnen einen besseren Eindruck zu hinterlassen.Mit freundlichen Grüßen,
by A verified traveler
Will Never Visit This Hotel Again
Posted 6 Apr 2024 on HotelsChecking in and out was good.Room size was not correct , too small. Real old elevator from 1972 without door obstruction sensor . Door closes on us when whether we were in elevator or not. Plus there carpet in elevator was loose causing myself to stumble upon entering elevator. Breakfast itself was plenty , but Breakfast Servers were not polite. For me they missed the mark!
Comment from Hotel Management
22 May 2024 by Ihr Team vom Wilhelms HAVEN Hote, Hotel Management
Dear Guest,Your feedback regarding your recent stay is greatly appreciated. It is through such detailed observations that we can work on improving our services.It is encouraging to hear that the check-in and check-out process met your expectations. However, we regret that the room size did not live up to your satisfaction. Our aim is to provide a comfortable stay for all our guests and we will certainly take this into consideration.Regarding the elevator, we sincerely apologize for any inconvenience caused. Your safety and comfort are our top priorities and we take such matters seriously. We are glad to hear that you found the breakfast offering satisfactory. However, we are disappointed to learn about your experience with the breakfast servers. We believe in providing excellent service, and we regret if we failed to demonstrate this during your visit.Thank you once again for your feedback. We hope to have an opportunity to serve you better in the future.Sincerely,
by A verified traveler
Posted 4 Feb 2024 on Hotels
by A verified traveler
Posted 30 Jul 2023
by A verified traveler
I recommend
Posted 1 Jan 2023 on HotelsOk.
by A verified traveler
Posted 24 Nov 2022
5 minutes walk from the train station
by A verified traveler
Posted 9 Jul 2021 on Ebookers
Comment from Hotel Management
11 Aug 2021 by Team vom Wilhelms Haven Hotel, Hotel Management
Vielen Dank für die Bewertung.
by A verified traveler
Posted 3 Oct 2020 on Hotels
Ontvangst was alleraardigst. Hotel zelf is netjes, maar kan wel een opknapbeurt gebruiken. Ontbijt is ruim voldoende. Centrum met restaurants is op circa 5 minuten lopen. Parkeren kan langs de straat of tegen een kleine vergoeding op een afgesloten parkeerterrein.
Comment from Hotel Management
3 Oct 2020 by DE, Hotel Management
Sehr geehrter Gast,
vielen Dank für Ihre Bewertung. Es freut uns, dass Sie einen schönen Aufenthalt hatten.
Wenn Sie bei Ihrem nächsten Besuch ein Komfort Zimmer buchen erhalten Sie ein frisch Renoviertes Zimmer welches modern eingerichtet ist.
Wir hoffen Sie bald wieder bei uns begrüßen zu dürfen.
Ihr
Team vom Wilhelms Haven Hotel
by A verified traveler
Not great not terrible just disappointing.
Posted 10 Aug 2019 on HotelsThe German version of Faulty Towers. No parking on arrival and the room was tired and noisy. The bathroom was huge but very dated and tired. No AC so the bedroom was hot with the windows closed but the outside noise meant it was not possible to open the windows and still sleep.
Comment from Hotel Management
14 Aug 2019 by DE, Hotel Management
Dear guest,
Thanks for your review. Our hotel is currently undergoing renovation.
We will have improved the points soon.
Convince yourself on your next visit to Wilhelmshaven yourself.
Sincerly,
Team from Hotel Kaiser Wilhelm
