Ratings based on 582 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Oct 2024
by A verified traveler
Posted 26 Aug 2024 on Hotels
by A verified traveler
Posted 15 Aug 2024 on Hotels
by A verified traveler
Posted 8 Jul 2024
When we travel to St. Helens/Widnes we will only stay at this hotel as the staff are great and couldn't ask for anything better.
by A verified traveler
Suprise visit to see family
Posted 30 Jun 2024 on HotelsWas ok. You can see what they are trying to do with the upgrades but bathrooms were still to be done and bedroom smelled of smoke as the perspn before had been smoking. Ash all over the windowsill where they had been hanging out. Main part of the hotel was nice but might off been better to close and do the refurb rather than have people staying.
by A verified traveler
Posted 3 Jun 2024
We were particularly disappointed with our room. The bathroom had cracked and broken tiles, towel rail torn from the wall, extract fan not working etc. The single beds were the smallest single beds I have ever experienced, dressing table was very badly stained, chair was covered in crumbs or particles of whatever, decor extremely poor, tv had only one channel we could access. For the costs charged we would have expected a much higher standard
by A verified traveler
Posted 11 May 2024
This hotel has been done up nice rooms, went to get a drink from bar at 2130 to find it shut four to having lots of trouble in there drugs etc, went earlier next night to find it was completely shut even restaurant for a party event, the hotel feel unsafe as they have lots of residents there hanging around smoking weed arguing till early hours I even saw one of them letting a dog out there car boot for air then putting it back in the place felt like a ymca
by A verified traveler
Posted 5 May 2024
Very pleasant at Reception. Waitress service good. Lift antiquated and noisy
by A verified traveler
Posted 14 Apr 2024
Very polite and helpful, good facilities and food was good as well, well recommend for a stay.
by A verified traveler
Posted 17 Mar 2024
Staying for 1 night was plenty. The rooms have been modernised 3 years ago, however, there has been large omissions such as basic bathroom amenities which are tired and damaged. The shower failed to work at all, and when it did kick in, was happy to cover everyones temperature zone ranging from ice cold to burn your face off hot, and it does this all by itself. And dont think that even though you are on the top of the building that you wont get to hear the party, the walls are paper thin and the party will leave you tired with a disturbed nights sleep on an aging mattress.
Breakfast. Not enough tables made up. No one on hand to clear tables and prep for more. The chef decided to dissappear with absolutely no food left at the self service servery for guests arrivjng, and this was not even 0845 yet.
The reception and bar staff were welcoming and happy to help out and the standards of hygeine were as should be expected. Location is great too. Just be open minded when booking, its a clean room for the night.
