Ratings based on 520 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
The property is clean & conveniently located but is a little dated & in need of an upgrade.
Comment from Hotel Management
23 Nov 2024 by Maureen, Hotel Management
Thank you
by A verified traveler
Posted 22 Nov 2024
Lovely staff. Room was dates
Comment from Hotel Management
22 Nov 2024 by Maureen, Hotel Management
Thank you
by A verified traveler
Posted 20 Nov 2024
We had a 2 bed ground floor condo. Nothing like shown in the photos! Very tired & run down in all areas of the condo but particularly bathrooms & kitchen. Lounge area furniture felt damp, all doors, internal & external stuck. Beds comfortable enough. Towels were old, rough & grey looking although they were meant to be white. Our water supply went off twice & we were only there one night! Pool very small, looked dirty so didn't use, no loungers just a few plastic upright chairs. Surrounding decking area was very uneven. Wi-fi didn't work & turned out that the area we were in had a different code! Indifferent food & service in restaurant, one of us received the wrong meal! Very disappointing for a waterfront location. We are not hard to please but would not recommend or revisit Village Cay Hotel..
Comment from Hotel Management
20 Nov 2024 by Maureen, Hotel Management
We are very sorry that you were disappointed with your stay. We will investigate these concerns immediately.
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Maureen, Hotel Management
Thank you
by A verified traveler
Posted 9 Nov 2024
Location and views were great. Breakfast was very good. Rooms just needs some remodel and upkeep. Mini fridge was leaking but we didn’t not need to use anyway. Staff very pleasant and helpful
Comment from Hotel Management
9 Nov 2024 by Maureen, Hotel Management
Thank you
by A verified traveler from Catano
Posted 29 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Maureen, Hotel Management
Thank you
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Maureen, Hotel Management
Thanks
by A verified traveler from Clermont
Posted 22 Oct 2024
We had a beautiful room with an amazing view of the sea and marina . Only one night stay as we were catching the early ferry but we appreciated the early check in! Amazing stay for the price !
Comment from Hotel Management
22 Oct 2024 by Maureen, Hotel Management
Thank you
by A verified traveler
Posted 13 Oct 2024
The room was nice enough - could use a little TLC. AC worked great! Reserved King but got 2 queens
Comment from Hotel Management
14 Oct 2024 by Maureen, Hotel Management
Thank you
by A verified traveler
Posted 8 Oct 2024
Great hotel with very friendly staff
Comment from Hotel Management
8 Oct 2024 by Maureen, Hotel Management
Thank you
