Ratings based on 171 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Oct 2024
Comment from Hotel Management
10 Oct 2024 by Ellie, Hotel Management
Thank you for the score, appreciate the feedback!
by A verified traveler
Posted 12 Sep 2024
The staff really make this hotel. So friendly and attentive. Even the really young restaurant staff were just so attentive and polite it was really lovely to see.
Comment from Hotel Management
16 Sep 2024 by Ellie, Hotel Management
Thank you so much! I will let the team know.
by A verified traveler
Comfortable
Posted 21 Aug 2024 on HotelsComfortable
Comment from Hotel Management
16 Sep 2024 by Ellie, Hotel Management
Thank you for the 8 rating, glad you were comfortable in our hotel.
by A verified traveler
Posted 5 Aug 2024
The dining area looked like a cheap tearoom & for the price of the meals & the room rate it wasn’t reflective.
Comment from Hotel Management
13 Aug 2024 by Ellie, Hotel Management
Thank you for the 3 rating!
by A verified traveler
Posted 27 Jul 2024 on Hotels
Lovely staff, restaurant food excellent, great service would stay here again
Comment from Hotel Management
27 Jul 2024 by Ellie, Hotel Management
Thank you for the lovely review, delighted you enjoyed your stay!
by A verified traveler
Posted 29 May 2024
The hotel appearance is consistent with the rest of the city. Wick is a bit dirty and industrial. However, the staff were very friendly and helpful, and food at the hotel was very good. We traveled to Wick for the coastline long hikes and that did not disappoint. The hikes were amazing and worth the effort to travel this far north.
Comment from Hotel Management
1 Jul 2024 by Ellie, Hotel Management
Glad you felt well looked after and enjoyed your meals with us! Hope you found your views during the hikes amazing!
by A verified traveler
Posted 24 May 2024 on Hotels
Comment from Hotel Management
1 Jul 2024 by Ellie, Hotel Management
Thank you for the 10 rating!
by A verified traveler
Lovey hotel
Posted 9 Nov 2023 on HotelsHotels.com booked us in here as we had been double booked at our original booking. We didn't mind at all and in fact we really enjoyed our stay at this lovely hotel.The staff were loely as was the room and breakfast. Very well done hotels.com and Mackays hotel.
Comment from Hotel Management
12 Nov 2023 by Ellie, Hotel Management
Delighted you enjoyed your stay and everything worked out!
by A verified traveler
Posted 1 Nov 2023
The hotel is very convenient for the train station being just a short walk away. It was also convenient for the Wick Heritage Museum - a must for even the short term visitor. The hotel staff were very helpful, anticipating our needs. The room was very comfortable and the food tasty and substantial. Altogether a great place to stay.
Comment from Hotel Management
12 Nov 2023 by Ellie, Hotel Management
Thank you for your review, the museum is so good and the volunteers bring something new in every year. So glad you enjoyed your time with us in Wick!
by A verified traveler
Comfortable stay on a stormy night during Babet!
Posted 31 Oct 2023 on HotelsRiver view room brought it all home! Dined in bistro and enjoyed an excellent fish and chips and dry white wine. Friendly and charismatic owner was on hand. No parking but road outside pretty much for the hotel.
Comment from Hotel Management
12 Nov 2023 by Ellie, Hotel Management
Glad you enjoyed your stay and hope you had a safe onwards journey !
