Ratings based on 315 Verified Reviews
3.4 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Hotel Manager, Hotel Management
Dear Joe,Thank you for your stay and the glowing 5-star review. Knowing that our guests recognize and value our efforts is incredibly uplifting. Your high rating serves as a strong motivator for our entire team. Ensuring guest satisfaction is our utmost priority, and we eagerly anticipate the opportunity to welcome you back shortly! Sincerely, Hotel Manager
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Hotel Manager, Hotel Management
Dear Robert,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager
by A verified traveler
Posted 14 Oct 2024
Convenient
Comment from Hotel Management
15 Oct 2024 by Hotel Manager, Hotel Management
Dear Steven,Thank you for the wonderful review of your stay at our hotel. We are delighted to know that you found our location convenient and close to your areas of interest. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area. Sincerely, Hotel Manager
by A verified traveler
Posted 9 Oct 2024
Comment from Hotel Management
9 Oct 2024 by Hotel Manager, Hotel Management
Dear Fred,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager
by A verified traveler
Posted 7 Oct 2024
The motel is always fine. Expedia is where my issue lies! They couldn't make my reservation due to the motel was already fully booked, but they never let me know. I show up to the motel to find out that my room reservation could not be honored.
Comment from Hotel Management
8 Oct 2024 by Hotel Manager, Hotel Management
Dear Dennis,We apologize for the inconvenience you experienced with your reservation. We understand how frustrating it must have been to arrive at the motel only to find out your room was not available. Your feedback regarding the communication from Expedia is important. We appreciate your understanding and hope to provide you with a better experience during your next stay.Sincerely, Hotel Manager
by A verified traveler from Canon City
Posted 15 Sep 2024
Staff was mia at check in. More worried about something else away from desk. Bathroon in poor condition fans never work. 1 large and 1 small towel for 2 people. Outlets do not work well.
Comment from Hotel Management
16 Sep 2024 by Hotel Manager, Hotel Management
Dear Dale,We are sorry to hear about the issues you faced during check-in and with the bathroom facilities. It’s concerning that the staff wasn’t attentive and that you experienced problems with the bathroom, towels, and outlets. This is not the standard we strive for, and we’ll address these concerns with our team to make necessary improvements. We hope to offer a better experience in the future. Sincerely, Hotel Manager
by A verified traveler
Posted 12 Sep 2024
It was a very pleasant experience overall. I did find it curious that they provided shampoo and conditioner in the tub/shower but did not provide soap. The did provide soap but it was mounted on the wall next to the sink.
Comment from Hotel Management
13 Sep 2024 by Hotel Manager, Hotel Management
Dear Benton,Thank you for your feedback! We're glad you had a pleasant experience. We appreciate your observation about the placement of the soap and will review our amenities setup for better convenience. Your feedback helps us improve, and we hope to welcome you back soon for another great stay! Sincerely, Hotel Manager
by A verified traveler
Posted 8 Sep 2024
The beds were not queen beds like it said I paid for a double queen. The rooms where filthy, hair all over the bathroom, looks like someone before me spilled something on the floor and it never got cleaned. Only one towel in the bathroom for 4 people. We woke up the next morning and the sheet was coming off the bed and then we realized there was what looked like blood or dark red something all over the side of the bed that MY KIDS slept in 😡
The breakfast bar was pretty much empty and no coffee. Could not find anyone from the front desk for over 30 min so we had to make our own coffee.
I would NOT recommend this place for anyone go somewhere else.
Comment from Hotel Management
9 Sep 2024 by Hotel Manager, Hotel Management
Dear Natasha,We are truly sorry to hear about your experience. The issues you’ve described—unclean rooms, incorrect bed sizes, and inadequate amenities—are completely unacceptable. This is not the level of service or cleanliness we aim to provide. I understand your frustration, and your feedback will be used to address these serious concerns with our team immediately. Sincerely, Hotel Manager
by A verified traveler from El Dorado
Posted 18 Aug 2024
Comment from Hotel Management
20 Aug 2024 by Hotel Manager, Hotel Management
Dear Lori,Thank you for your stay and the glowing 5-star review. Knowing that our guests recognize and value our efforts is incredibly uplifting. Your high rating serves as a strong motivator for our entire team. Ensuring guest satisfaction is our utmost priority, and we eagerly anticipate the opportunity to welcome you back shortly! Sincerely, Hotel Manager
by A verified traveler
Posted 17 Aug 2024
Stayed 5 nights no housekeeping was done at all
Comment from Hotel Management
17 Aug 2024 by Hotel Manager, Hotel Management
Dear Luis,We apologize for the lack of housekeeping during your 5-night stay. This is certainly not the standard of service we aim to provide. We appreciate your feedback and will address this with our team to ensure it doesn't happen again. We hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager
