Ratings based on 973 Verified Reviews
3.5 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
When i went to check-in, i was given a key to a room that had not been cleaned, i was told it would be 30 minutes, it was an hour later before i was told it was clean, I went out to eat and when i returned, had to call the desk to find out why my room had no water. I understand there was a repair, but it also means we had to wait 30 more minutes before using the tub that is the reason I choose that bedroom. and when the water came back on, it was orange and full of sediment. Will not be back, the front desk on Saturday seemed like he could care less what happened
by A verified traveler from Hartford
Posted 5 Nov 2024
I give the room 1 out of 10 for cleanliness. No towels were left in the room (When we asked the front desk about it, housekeeper standing next to him shrugged her shoulders and walked to the back room). No hand soap in the despenser. Toilet didn't propley flush and ran all night. Patio door was FILTHY! Floor was not vacuumed or mopped. Old 2 liter of opened coke was left in the fridge. Beyond the WORST hotel I have ever stayed in.
I booked this hotel because it looked like a decent pool and had a hot tub. Pool was cloudy. Hot tub was colder than the pool. All my husband and I wanted to do was relex in a hot tub after a long drive.
When we were checked in, we got to the room and key card worked. Light was green but when we went to open the door it was locked. We tired 2 more times before we went to the front desk. Front desk attenedent rescanned our keys and gave us a "new" room. I believe he gave us keys to the wrong room. I hope we didn't scare the people in the room and thank goodness they properly locked the door.
Unless you do not care about anything we had to say I WOULD NOT RECOMMEND THIS HOTEL!!!!
I read the comments after we stayed (I know I should have before we booked and learned my lesson). Any comments from management left are a joke. They didn't fix any of my problem's left by other guests.
Comment from Hotel Management
18 Nov 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Hello Angela, Thank you for your feedback following your stay with us at the RED ROOF PLUS+ WICHITA EAST. I am so sorry to hear that your most recent experience with us did not meet your expectations. Our primary goal at Red Roof is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an experience. You indicated the lack of cleanliness, the limited towels, the faulty hot tub along with other concerns. Know that your voice is of tremendous importance to us and we value your comments which will help us to continuously improve our services and make our guest experiences better. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 4 Nov 2024
We have stayed here before but it's gone way downhill. Tried to check in but key cards wouldn't work. Before we were able to get working cards, we were treated rudely by staff. There were homeless inside and out. Trash all around the parking lot, elevator making loud clunking noises. Definitely do not recommend this hotel.
Comment from Hotel Management
18 Nov 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Hello Nathan,Thank you for leaving a rating and participating in our guest survey regarding your stay at the RED ROOF PLUS+ WICHITA EAST. We are sorry to have fell short with your stay and your experience did not meet your expectations. You indicated the rude staff, the noisy elevator and uncleanliness. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems occurring in the future. We will certainly take your comments into consideration in an effort to improve our services and to make guest experiences even better. Please know that we value you as our guest and appreciate your business.Thank you for your review. All the best in your future travels.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Patrick, The staff at the Red Roof Inn PLUS+ Wichita East and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 4/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 25 Oct 2024
Needs attention
Comment from Hotel Management
2 Nov 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Charles,Thank you for taking the time to tell us about your stay at the Red Roof Inn PLUS+ Wichita East. I am sorry that your experience did not meet your expectations due to the upkeep of the hotel not being to your liking. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,NishayeRed Roof Management RediResponse Specialist
by A verified traveler
Posted 13 Oct 2024
Neighborhood wasn’t the greatest
Comment from Hotel Management
19 Oct 2024 by Recordo, Rediresponse Specialist, Hotel Management
Hey Robert,Thank you for taking the time to complete our guest survey. Red Roof appreciates your 4/5 score and comments regarding your recent stay at the Red Roof Inn PLUS+ Wichita East. Though you were pleased with your stay the neighborhood was of concern. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 4 Oct 2024
The pictures on the site and the actual rooms do not match!
Comment from Hotel Management
7 Oct 2024 by Recordo, Rediresponse Specialist, Hotel Management
Hey Airaona,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Wichita East. I'm sorry to hear that the appearance of our rooms did not meet your expectations. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,RecordoRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 23 Sep 2024
We liked the pool and exercise room. But our ac wasnt working, the sink did not drain. The towel bar was missing. They advertise free breakfast, but there is none. They didnt even have coffee in the lobby. A fight broke out at night and blood was left uncleaned on the wall. This hotel should not be Plus. It used to be great but I will not be back.
Comment from Hotel Management
23 Sep 2024 by GM , Hotel Management
Respected guest. Your stay was unpleasant, my entire team apologize to you.
by A verified traveler
Posted 20 Sep 2024
Our truck was broke into over night. It’s just not a good area, a homeless man was walking through the hotel and lobby when we checked in. You can tell this is a hotel where alotnof drugs and shady people are at
Comment from Hotel Management
22 Sep 2024 by Xao RediResponse Specialist, Hotel Management
Dear Dani,We are sorry to hear your recent experience at the Red Roof Inn PLUS+ Wichita East did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concerns.We appreciate your business and truly value your feedback. On behalf of Red Roof, we look forward to providing you with better stays at any of our locations.Sincerely,XaoRed Roof ManagementRediResponse Specialist
by A verified traveler from McPherson
Posted 16 Sep 2024
Friendly place with crackheads in the parking lot and in the building. Icing on the cake was somebody left a human turd on the floor in the hallway by the lobby. Also had a ball of pubic hair in the geriatric 5 minute wait elevator.
