Ratings based on 1,567 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Mar 2020
by A verified traveler
Posted 26 Mar 2020 on Hotels
Comment from Hotel Management
26 Mar 2020 by Christine Allen, Hotel Management
Thank you for your review
by A verified traveler
Posted 20 Mar 2020
Loved the fireplace and balcony suites! The breakfast was fabulous!
Comment from Hotel Management
25 Mar 2020 by Christine Allen, Hotel Management
Thank you so much for the great review!
by A verified traveler from Carl Junction, MO
Posted 17 Mar 2020
The staff was very polite and helpful at both the hotel and apartments
Comment from Hotel Management
18 Mar 2020 by Christine Allen, Hotel Management
We appreciate the lovely feedback of Hotel at WaterWalk. Thank you and have a great day!
by A verified traveler from Southwest Kansas
Posted 17 Mar 2020
Breakfast was a joke. Lots of people due to the concert the night before and they had not planned for it. You could order what you wanted but had to wait forever for it. They ran out of silverware and we were told they would bring to us when they got more. They did not bring it to us. They only brought 4 sets of silverware out and put in the basket and it was first come, first serve. If I had not been paying attention we would not have gotten silverware. They ran out of coffee and I had to request more to be made. The biscuits and gravy tasted awful. The tables were not being cleaned. We had to sit at a dirty table. All this could have been remedied with just having one more staff working. The two who were could not keep up but were trying too. They knew they had a full house so should have planned accordingly. Otherwise our stay was okay. Our room was clean and what we needed, staff was friendly and helpful.
by A verified traveler
Posted 17 Mar 2020 on Orbitz
We were very pleased there was a shuttle to the event center.
Comment from Hotel Management
17 Mar 2020 by Christine Allen, Hotel Management
Thank you so much for your review!
by A verified traveler
Posted 14 Mar 2020 on Orbitz
It worked out great for me an family an dogs plenty of room good location very convenient
Comment from Hotel Management
16 Mar 2020 by Christine Allen, Hotel Management
Thank you so much for the wonderful review! We hope to welcome you back to Hotel at WaterWalk soon!
by A verified traveler
Posted 13 Mar 2020 on Travelocity
My only complaint is about the soap in the bathroom. It was almost impossible to squeeze any out.
Comment from Hotel Management
16 Mar 2020 by Christine Allen, Hotel Management
Thank you for your review and feedback.
by A verified traveler
Posted 13 Mar 2020 on Hotels
The stay was amazing! We didn’t have hot water for showering in the morning otherwise stay was great!!
Comment from Hotel Management
16 Mar 2020 by Christine Allen, Hotel Management
Thank you so much for your review and feedback! I am so sorry to hear about your shower and we will be addressing this immediately.
by A verified traveler
Posted 10 Mar 2020
Comment from Hotel Management
10 Mar 2020 by Christine Allen, Hotel Management
Thank you for your review. We hope to welcome you back to Hotel at WaterWalk soon!
