Ratings based on 986 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jan 2025
Comment from Hotel Management
6 Jan 2025 by Holiday Inn Express Hotel & Suites East Wichita , Hotel Management
We are sorry to learn that we did not meet your expectations. Please let us know if there is anything we can do during your stay with us to improve your guest experience.
by A verified traveler
Posted 12 Dec 2024
Very well used. Toilet was broke
Bed was leaning to one side.I woukdnt stay here again
Comment from Hotel Management
13 Dec 2024 by Holiday Inn Express Hotel & Suites East Wichita , Hotel Management
We are truly sorry to hear about the issues you experienced during your stay, and we apologize for the inconvenience. The condition of the toilet and bed should have been addressed prior to your arrival, and we appreciate you bringing these concerns to our attention. We take feedback like yours seriously, and I will be sure to pass it along to the management team to ensure these issues are resolved. Thank you for sharing your experience, and we hope you’ll consider giving us another chance in the future.
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
3 Dec 2024 by Holiday Inn Express Hotel & Suites East Wichita , Hotel Management
On behalf of our entire staff, we thank you for your business and for your review regarding our hotel. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.
by A verified traveler
Posted 3 Dec 2024
Easy drive in with a trailer. Bright lighting.
Comment from Hotel Management
3 Dec 2024 by Holiday Inn Express Hotel & Suites East Wichita , Hotel Management
We're glad to hear that the drive-in with a trailer was easy and that you appreciated the bright lighting. We strive to make our property as convenient and welcoming as possible for all guests. We hope to see you again on your next visit!
by A verified traveler
Posted 2 Dec 2024
Comment from Hotel Management
3 Dec 2024 by Holiday Inn Express Hotel & Suites East Wichita , Hotel Management
We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!
by A verified traveler
Posted 24 Nov 2024
It is under construction
Comment from Hotel Management
25 Nov 2024 by Holiday Inn Express Hotel & Suites East Wichita , Hotel Management
Thank you for your feedback. We apologize for any inconvenience caused by the ongoing construction. We’re working hard to improve our facilities, and we appreciate your understanding during this time. We hope to provide an even better experience on your next visit!
by A verified traveler
Posted 22 Nov 2024
Could use a cosmetic facelift which the manager said was underway. Quiet and comfortable, best breakfast I’ve had at one of these places.
Comment from Hotel Management
23 Nov 2024 by Holiday Inn Express Hotel & Suites East Wichita , Hotel Management
Thank you for sharing your feedback! We’re glad to hear that you found your stay quiet and comfortable, and that our breakfast exceeded your expectations—it’s always wonderful to receive compliments on that!We also appreciate your input regarding the hotel’s appearance. We’re excited to share that a cosmetic facelift is indeed underway, and we’re confident it will enhance the experience for future guests.We hope to welcome you back soon to see the improvements firsthand and enjoy another great stay!
by A verified traveler from Katy
Posted 21 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Holiday Inn Express Hotel & Suites East Wichita , Hotel Management
We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we hope to have an opportunity to leave you with a better impression.
by A verified traveler
Posted 19 Nov 2024
Fair condition, but remodeling is under construction. Great work out room and pool. Breakfast was amazing: biscuits & gravy, pre-made omlets, healthy options with fresh fruit and to go bags to pack a snack for later. Great dinning options - check out Metro Bistro
Comment from Hotel Management
20 Nov 2024 by Holiday Inn Express Hotel & Suites East Wichita , Hotel Management
Thank you for your detailed feedback! We’re happy to hear you enjoyed the workout room, pool, and breakfast options – it’s great that you were able to enjoy the variety we offer, including the healthy options and to-go snacks.We appreciate your understanding regarding our ongoing remodeling. We're excited about the improvements and hope they’ll enhance your experience on your next visit. Also, thank you for recommending Metro Bistro – we’re glad you had a chance to explore the dining options in the area!We look forward to welcoming you back soon and appreciate your valuable feedback!
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Holiday Inn Express Hotel & Suites East Wichita , Hotel Management
Thank you for being our guest and sharing your feedback. We look forward to another opportunity to serve you again in the future.
