Ratings based on 994 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Could use a cosmetic facelift which the manager said was underway. Quiet and comfortable, best breakfast I’ve had at one of these places.
by A verified traveler from Katy
Posted 21 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Holiday Inn Express Hotel & Suites East Wichita , Hotel Management
We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we hope to have an opportunity to leave you with a better impression.
by A verified traveler
Posted 19 Nov 2024
Fair condition, but remodeling is under construction. Great work out room and pool. Breakfast was amazing: biscuits & gravy, pre-made omlets, healthy options with fresh fruit and to go bags to pack a snack for later. Great dinning options - check out Metro Bistro
Comment from Hotel Management
20 Nov 2024 by Holiday Inn Express Hotel & Suites East Wichita , Hotel Management
Thank you for your detailed feedback! We’re happy to hear you enjoyed the workout room, pool, and breakfast options – it’s great that you were able to enjoy the variety we offer, including the healthy options and to-go snacks.We appreciate your understanding regarding our ongoing remodeling. We're excited about the improvements and hope they’ll enhance your experience on your next visit. Also, thank you for recommending Metro Bistro – we’re glad you had a chance to explore the dining options in the area!We look forward to welcoming you back soon and appreciate your valuable feedback!
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Holiday Inn Express Hotel & Suites East Wichita , Hotel Management
Thank you for being our guest and sharing your feedback. We look forward to another opportunity to serve you again in the future.
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Holiday Inn Express Hotel & Suites East Wichita , Hotel Management
Thank you for sharing your experience with us. It was a pleasure having you as our guest and we look forward to welcoming you back on your next visit.
by A verified traveler
Posted 3 Nov 2024
The property was very dirty. The toilet ran all night long. The TV did not work with any sports channels. They said they are going undergoing a lot of maintenance. Would not stay at this place ever again. I would not recommend this place to anybody.
Comment from Hotel Management
4 Nov 2024 by Holiday Inn Express Hotel & Suites East Wichita , Hotel Management
We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we hope to have an opportunity to leave you with a better impression.
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Holiday Inn Express Hotel & Suites East Wichita , Hotel Management
We appreciate your five star review and we look forward to another opportunity to welcome you back in the future.
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Holiday Inn Express Hotel & Suites East Wichita , Hotel Management
Thank you so much for your support, Nancy! It was a pleasure having you stay with us and we look forward to your return in the future.
by A verified traveler
Posted 26 Oct 2024
The room was dirty, There only 1 light that worked. The whole place was in terrible shape. I will never stay in a Holiday Inn Express again. Always a negative experience. Shame on you.
Comment from Hotel Management
27 Oct 2024 by Holiday Inn Express Hotel & Suites East Wichita , Hotel Management
We are truly sorry to hear about your experience. This is not the standard we strive for, and I appreciate you bringing these issues to our attention. Cleanliness and comfort are top priorities, and it’s disappointing to know we fell short. I’ll ensure your feedback is shared with the team so we can address these concerns. Thank you for your honesty, and I hope you’ll reconsider in the future.
by A verified traveler
Posted 25 Oct 2024
Hotel had no trim, stained/dirty around shower drain, really the hotel was in super poor condition.
Comment from Hotel Management
25 Oct 2024 by Holiday Inn Express Hotel & Suites East Wichita , Hotel Management
I’m truly sorry to hear about your experience and the condition of the hotel. It’s unacceptable for our guests to encounter issues like stained areas and a lack of proper maintenance. Your feedback is important, and I will ensure it is addressed with our team. Thank you for bringing this to our attention, and I hope you’ll consider giving us another chance in the future.