Ratings based on 148 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Apr 2024
The property told us the could not even provide coffee in lobby as water was not safe to drink. Hptel provide nothing but reasonably comfortable bed.
Comment from Hotel Management
6 Apr 2024 by Dolly Bain, Hotel Management
Thank you for letting us know about your stay. I will investigate these issues and get them corrected. Coffee and coffee makers are available upon request at the front desk. My apologizes if you didn't receive coffee in our lobby. Confusion from our front desk agent on the water. We are not required to provide bottled water for the coffee makers as almost all restaurants and convenience stores in our area use tap water for all coffee and fountain drinks. Because we generally use bottled water, and it was not available at the time our front desk clerk assumed that we could not provide coffee for our guest because she is new.we apologize for any inconvenience this may have caused you. We take all feedback seriously and will work to address any issues to ensure that our guests receive the best service possible.
by A verified traveler
Posted 1 Apr 2024
I LIKED THE LOCATION BUT IT WAS IN ILL REPAIR
Comment from Hotel Management
6 Apr 2024 by Dolly Bain, Hotel Management
Dear Guest,I am sorry your experience was not as you expected. Our Baymont in Wellington Kansas is a newer facility, under 10 years old. I am not quite sure what repairs you are referring to that need to be updated.I would love the opportunity to correct the repairs needed if I could get more detail.All feed back is taken serious and is used to better our guest experience.
by A verified traveler
Posted 25 Jan 2024
Comment from Hotel Management
31 Jan 2024 by Matthew Caudillo, Hotel Management
Thank you for the positive review! We appreciate it!
by A verified traveler
Posted 6 Jan 2024
There aren’t many hotels to choose from in this small town. Priced a bit high considering there is no breakfast included or attractions nearby.
Comment from Hotel Management
23 Jan 2024 by Matthew Caudillo, Hotel Management
Thank you for taking the time to leave us a review!
by A verified traveler
Posted 30 Dec 2023 on Hotels
Comment from Hotel Management
23 Jan 2024 by Matthew Caudillo, Hotel Management
Thank you for taking the time to leave a review!
by A verified traveler
Posted 9 Dec 2023
Great choice if you’re working in the area.
Comment from Hotel Management
21 Dec 2023 by Matthew Caudillo, Hotel Management
Thank you for the positive feedback.
by A verified traveler
Posted 4 Nov 2023
We were informed by staff that the Internet was slow but we were in the best spot to get a connection. We were unable to get any connection and when we went to ask at the front desk we were told we were out of luck that there was nothing they could do. The hotel is used by railroad staff and people were coming and going all night long. Not a restful place to stay.
Comment from Hotel Management
14 Nov 2023 by Matthew Caudillo, Hotel Management
Thank you for the feedback. We apologize for any inconveniences caused by the lack of internet connection. We will discuss the customer service issue with our front desk staff to ensure that this does not continue. We are contracted with BNSF so we do apologize for any inconveniences caused by them coming and going all hours of the day. We hope we get the chance to better serve you in the future and thank you again for taking the time to leave us a review.
by A verified traveler
Posted 18 Sep 2023
Convenient location near I 35. Penny's Diner within easy walking distance and open 24 hours. I stayed 6 nights and the room was only cleaned once and that was at my request. No coffee maker in the room.
Comment from Hotel Management
13 Nov 2023 by Matthew Caudillo, Hotel Management
Thank you for your positive feedback. We truly appreciate it!
by A verified traveler
Posted 17 Sep 2023 on Travelocity
Beds were comfortable. With two of us looking we could find no way to turn the shower on in rm 224. It was either broken or we needed directions. This was extremely inconvenient since sitting in the tub was prohibitive for us.
Comment from Hotel Management
13 Nov 2023 by Matthew Caudillo, Hotel Management
Thank you for the feedback. We apologize for the inconvenience caused by the shower. Our front desk staff is available at all times and would gladly walk you through on how to turn the shower head on. We will look into getting instructions put in the rooms! We hope we get the chance to serve you again in the future. Thank you again!
by A verified traveler
Posted 15 Jul 2023
very nice stay with diner adjacent. Only complaint is that elevator sounded bit rickety so i walked up & down stairs to my room.
Comment from Hotel Management
26 Jul 2023 by Matthew Caudillo, Hotel Management
Thank you for your positive feedback. We will look into the elevator issue. Thank you again!
