Ratings based on 999 Verified Reviews
2.6 Room cleanliness
3.4 Service & staff
3.0 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Aug 2024 on Hotels
Comment from Hotel Management
28 Aug 2024 by Gabrielle RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Selene. The staff and I at the Red Roof Inn Wichita Falls were disappointed to see your 2/10 score following your stay. In order to understand what prompted your 2/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler
Posted 1 Jul 2024 on Travelocity
Place is disgusting. Had to move to a different room rhat was still nasty. Needs to be taken off travelocitys website
by A verified traveler from San Antonio
Posted 22 Jun 2024
Checked in but only dropped things in and took off to attend to a family matter...upon returning a few hours later took a closer look at the room and it was hortibly unclean...floor dirty...bugs flying around...mold and dirt on shower curtain and shower...left room immediately went to front desk to request a refund did not want to stay there..they refused...would never recommend
Comment from Hotel Management
22 Jun 2024 by Carla RediResponse Specialist, Hotel Management
Dear Donald, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Wichita Falls. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was unsatisfactory due to the insects you reported, the uncleanliness of the floor, the possible mold in the shower and the other concerns you listed. We value your business and would like to assure you that this is not a reflective of our usual standards. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.It is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 16 Jun 2024
DIRTY, toilet not cleaned, 1 bed sheets were dirty, not changed, (hair/dirt/lint present), baby roach in bed stamp present and partner killed it, floor not swept/mopped, no Kleenex, NO bath mat, door dirt(key knob/key plate), not dusted, entire lamps not dusted, behind mite stand not swept, cigarette ashes, rooms does smell of smoke, flying bugs. We had Lysol so we sprayed. I am actually afraid to stay here but partner is exhausted & doesn’t want to move. Security lock is broken. Ice machine broken. Can’t get ice.
Comment from Hotel Management
16 Jun 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Dear Leticia,Thank you for taking the time to tell us about your experience at the RED ROOF INN WICHITA FALLS. The issues that you've brought to my attention regarding bugs, an uncleaned room, an odor of smoke, being faced with safety concerns and no bathmats available, among other issues are unsettling to hear. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. This is not the standard that Red Roof upholds for our hotel. Your concerns will be escalated in order to have them addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and I hope you will have a better stay in our future travels.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 14 Jun 2024 on Hotels
One bed had a stained comforter the other bed had holes. Pull the sheets back to a flee. Open the door, turned on the lights and started killing roaches. Empty shampoo package in the bathroom . Trash cans outside overflowing. Two good takeaways, the clerk was respectful and the room ac was cold
Comment from Hotel Management
16 Jun 2024 by Toni-Ann RediResponse Specialist , Hotel Management
Hello Steven, Thank you for leaving a review of our RED ROOF INN WICHITA FALLS. You indicated that you were not pleased with your stay, resulting in your 2/10 score. Though you indicated that you were pleased with our staff's respectful nature and the temperature of the AC, we’re sorry that we let you down. The issues you brought to our attention regarding empty shampoo packages, overflowing garbage cans, holes in the comforter and insects are truly regrettable. We strive to provide guests with all the comforts of home, so I am disappointed to see that was not your experience. I will relay your concerns to management in an effort to have them addressed. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at any of our other extended stay locations the next time your travel plans require lodging. Sincerely, Toni-Ann Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 10 Jun 2024
This was by far the filthiest, bug infested most disgusting hotel I've ever seen. Walked inside the room and roaches all over the wall and floor. Bedding was filthy and stained, walls had remains of paper signs taped to them. Outside the hotel was sketchy as well. Odor of marijuana permeating the property and dry users walking through the property, unsure if there were guests or just neighborhood overflow. Went back to the front desk, turned in the key and said there was no way I would start there.
Long story, don't consider staying here.
Comment from Hotel Management
13 Jun 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Niels,I appreciate you sharing your feedback following your stay at the Red Roof Inn Wichita Falls. I was saddened to read that your stay fell short of your expectations due to the insects you reported and the other concerns you described. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Chirell Red Roof Management RediResponse Specialist
by A verified traveler
Posted 14 Apr 2024
roach hotel
Comment from Hotel Management
15 Apr 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Dear Ricky,Thank you for taking the time to tell us about your experience at the Red Roof Inn Wichita Falls. The issues that you've brought to my attention regarding bugs are unsettling to hear as we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. This is not the standard that Red Roof upholds for our hotel. Your concerns will be escalated in order to have them addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and I hope you will have a better stay in our future travels.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 10 Apr 2024
Infested with roaches and room.door wouldn't close
Comment from Hotel Management
12 Apr 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Darphinis, Thank you for leaving your feedback after your experience at RED ROOF INN WICHITA FALLS. Regarding the faulty door and insects you described, we apologize for the unfavorable experience. Please note that we work with a pest control company who regularly treats the property for pests in accordance with industry standards. I have passed your comments to the hotel so they can work with the experts to make sure everything goes smoothly. At Red Roof, we want you to have confidence in our ability to prevent similar problems in the future. Please note that we value you as our guest very much and appreciate your patronage. Thank you for sharing your concerns and I wish you all the best for your future journeys. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 7 Apr 2024
Front desk super friendly. Not much you should expect for being a cheap old motel.
Comment from Hotel Management
8 Apr 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Floyd,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Wichita Falls. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our friendly staff. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 1 Apr 2024
Comment from Hotel Management
3 Apr 2024 by Dannielle Rediresponse Specialist, Hotel Management
Hello Britney, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WICHITA FALLS and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist
