Ratings based on 996 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Dec 2024
The tile floors was good, but a roach made it inside. Front desk person was not very friendly. She told us to park at a door near the end of the property knowing that the door could not be accessed from the outside.
Comment from Hotel Management
17 Dec 2024 by Quality Inn & Suites Wichita Falls Management, Hotel Management
Dear Rhonda,Thank you for sharing your feedback. We sincerely apologize for the issues you experienced during your stay. We take cleanliness very seriously, and we’re sorry to hear about the infestation in your room. Additionally, we regret that our front desk staff did not meet your expectations and that there was confusion regarding parking access. We will review this matter with our team to ensure better communication and improve our guest experience. We truly appreciate your comments and hope you’ll give us another opportunity to provide a more positive stay in the future.Sincerely,Quality Inn & Suites Wichita Falls Management
by A verified traveler
Posted 12 Dec 2024
Comment from Hotel Management
13 Dec 2024 by Quality Inn & Suites Wichita Falls Management, Hotel Management
Dear Shivani,Thank you for a Perfect Score Rating on your stay at Quality Inn & Suites Wichita Falls. We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated. We would love to host you again for your next visit.Thank You,Quality Inn & Suites Wichita Falls Management
by A verified traveler
Posted 4 Dec 2024
Decent room for the price. Left my laptop charger and came back a week later on my way home and they had it for me at the front desk!
Comment from Hotel Management
6 Dec 2024 by Quality Inn & Suites Wichita Falls Management, Hotel Management
Dear Thomas,Thank you for your kind review! We're so glad to hear that you had a positive experience and that we could help you retrieve your laptop charger. It's great to know that our team was able to assist you in making sure your belongings were safely returned. We hope to welcome you back next time you're in town!Thank You,Quality Inn & Suites Wichita Falls Management
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
3 Dec 2024 by Quality Inn & Suites Wichita Falls , Hotel Management
Dear Harish,Thank you for leaving us a rating of your stay with us at Quality Inn & Suites Wichita Falls. We work tirelessly to ensure our guests experience the best hospitality in Quality Inn & Suites Wichita Falls. We also wish you could elaborate on your experience, especially where we went wrong. We aim to provide a memorable stay, so your review helps us identify where we lack. We hope you enjoyed our amenities and hope that you choose us again on your next visit.Thank You,Quality Inn & Suites Wichita Falls Management
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Quality Inn & Suites Wichita Falls, Hotel Management
Dear Shivani,Thank you for a Perfect Score Rating on your stay at Quality Inn & Suites Wichita Falls. We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated. We would love to host you again for your next visit.Thank You,Quality Inn & Suites Wichita Falls Management
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
5 Nov 2024 by Quality Inn & Suites Wichita Falls , Hotel Management
Dear Cynthia,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Quality Inn & Suites Wichita Falls. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Quality Inn & Suites Wichita Falls hotel soon!Thank You,Quality Inn & Suites Wichita Falls Management
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Quality Inn & Suites Wichita Falls, Hotel Management
Dear Cecilyann,Thank you for a Perfect Score Rating on your stay at Quality Inn & Suites Wichita Falls. We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated. We would love to host you again for your next visit.Thank You,Quality Inn & Suites Wichita Falls Management
by A verified traveler
Posted 25 Oct 2024
Thanks
Comment from Hotel Management
29 Oct 2024 by Quality Inn & Suites Wichita Falls , Hotel Management
Dear Fernando,Thank you so much for the PERFECT SCORE review. We are glad you had a wonderful stay at Quality Inn & Suites Wichita Falls. We work tirelessly to ensure our guests experience the best hospitality in Quality Inn & Suites Wichita Falls. Again, we are so glad you enjoyed your stay, and we would love to host you again.Thank You,Quality Inn & Suites Wichita Falls Management
by A verified traveler
Posted 25 Oct 2024
Safe and quiet didn't like front desk clerk
Comment from Hotel Management
29 Oct 2024 by Quality Inn & Suites Wichita Falls , Hotel Management
Dear Ricky,Thank you for your feedback. We're pleased to hear that you found the hotel safe and quiet. However, We apologize for your experience with the front desk clerk. We strive for excellent customer service, and your comments will be addressed to ensure we improve in this area. We hope to welcome you back for a more positive experience.Kind Regards,Quality Inn & Suites Wichita Falls Management
by A verified traveler
Posted 20 Oct 2024
Dirty dusty room, trash left behind, bathroom light not working, toilet paper pretty much empty. Bed was hallowed. My husband went to the front to talk to receptionist, he was rude about the situation and told him straight out that he was not going to give him a refund, he did not try to find a solution so we ended up leaving and had to find another place to sleep at
Comment from Hotel Management
22 Oct 2024 by Quality Inn & Suites Wichita Falls , Hotel Management
Dear Sheila,Thank you for your feedback. We sincerely apologize for the cleanliness issues and the inconvenience you experienced during your stay. It is unacceptable that the room did not meet our high standards and that the interaction with our staff was not handled appropriately. We take your comments seriously and will address these matters with our team to ensure better service in the future. We hope you might consider giving us another chance to provide you with a more enjoyable experience.Sincerely,Quality Inn & Suites Wichita Falls Management
